I have been staying a few times a year at the Westin Edina since it opened. The best thing about the hotel is the location and its convenience. However, it has steadily declined over the years while the prices have skyrocketed -- mainly since Marriott purchased Starwood. The property is showing its age. My recent stay included stained sheets and moldy shower which I feel is unacceptable for a $300+ night hotel. Also, the front desk staff are unhelpful and unwelcoming and have no appreciation for loyal customers. If you're a Marriott Bonvoy Gold Elite member, don't expect to get the benefits you've worked so hard to earn and have come to expect from Marriott properties --this hotel doesn't value your loyalty. One bright spot are the gentlemen at the front entrance/valet -- they are ALWAYS the friendliest people in the hotel and always willing to help. This hotel was once a fabulous property all around but I think it's gone to their heads. The prices, attitude and flippant attitude towards customers, especially loyal customers, make it hard to continue to spend my money here.
Yash is AMAZING!!! He was working the overnight shift during a crazy storm. Helped me get a room for the night even though I was arriving super late and had to leave super early the next morning to get to the airport. He even made sure to arrange an airport shuttle for me at the right time and was still working the next morning when I left. He remembered my name and checked to make sure I was there to get on the shuttle. AMAZING!! The room was clean too. The true STAR is YASH!!! Yash was friendly, professional, polite, kind and just such a lovely person even after working the overnight shift. Give that man a raise. HE IS WONDERFUL!!!
Good place, I loved it, excellent service, all the workers are super friendly and the place has good comfort. The sheets are clean and the rooms smell good, the breakfast offerings are very good and varied, everything is well prepared and best of all, with good hygiene.
Hotel and rooms were clean, staff was friendly, and food was good for the location! Hot tub was out of order, which was very disappointing as it was one of the main amenities we wanted to use and why we chose this location. (Please keep your hotel details up to date online so guests can make informed decisions before booking) Otherwise it was a good stay!