During my recent stay at Fairfield Inn & Suites by Marriott Edison-South Plainfield on February 17th, I encountered a situation that significantly compromised my comfort and trust in the Marriott brand, known for its cleanliness and customer service standards. Finding a bug in my bed the following morning was not just a major inconvenience; it was a distressing experience that highlighted a serious lapse in hygiene standards, which I had never expected from a Marriott establishment. Despite promptly reporting the issue and the staff's quick action to change my room, the emotional distress and the inconvenience of relocating, which consequently made me late for an appointment, seemed to be lightly regarded by the management. The offer of a mere $20 credit towards my stay was, to say the least, disappointing and felt dismissive of the gravity of the situation. Such a response does not align with the level of guest satisfaction and service excellence I have come to associate with Marriott. I had hoped for a resolution that would genuinely acknowledge and compensate for the discomfort caused, such as comping the affected night's stay. This would have demonstrated a true commitment to guest satisfaction and potentially restored my faith in Marriott as my choice for future lodging. The manner in which this incident was handled raises concerns not only for my own experience but for future guests as well. I urge the management to revisit their approach to such matters and to adhere more closely to the high standards Marriott is known for. The importance of immediate and appropriate action to address and prevent such incidents cannot be overstated. I share this review in the hope that it will prompt a reconsideration of my case and lead to measures that ensure a cleaner, more guest-focused experience moving forward. Marriott has always been a preferred choice for many because of its reputation, and it's crucial that such standards are upheld consistently across all properties. Sincerely, [A Guest Who Expected More]
11月の土曜日と日曜日の夜にここに滞在しました。忙しいRT 1.からブロックほど離れた非常に便利な場所なので、世界で最高の両方、すべてに簡単にアクセスでき、同時に非常に静かな場所があります。部屋は快適なベッド、機能的なバスルームで良いです。しかし、残りはマークに達していません。他のすべての家電製品は古く、壊れており、ほとんどのライトは機能しませんでした。電化製品は、単一の接続で重いマルチプラグを有し、ソケットから降りて、私はそれを見つけるのに苦労しました。廊下は、煙の臭いがする古いカーペットで臭いです。建物はかなり場所にあるにもかかわらず、部屋は防音ではありません。バスルームから、私は上の階と隣の部屋のバスルームの活動からはっきりと聞こえます。残念ながら、日曜日の朝500AMに起きて、何時間も未知の言語で何かについて議論している私たちの部屋の隣にカップルがいました。私はそれが管理上の問題ではないことを知っていますが、彼らは部屋の防音について何かをすることができます。朝食は、ミニクレージーマフィン2本、自然の谷バー、水瓶がBJ’s or COSTCOから入った茶色の袋です。これらすべてにもかかわらず、管理は柔軟で、フレンドリーで、あなたと仕事をしようとしています。第三者のウェブサイトを通じて予約した1日の予約を変更する必要があります。経営は誠実であるように思われるので、私は4つ星をあげたいのですが、それはその地域の他のホテルには有害です。ベッドとシャワーの最小平均ホテルと他には何もありません。
This is not a bad place to stay. The water in the shower took a little while to get to the temperature I like but other than that no complaints. I wouldn’t mind staying here again in the future having the option to pay later came in handy as well.
I had a wonderful stay there for 2 week business trip. Great location near highway. The room is not big but clean and cozy. The staffs are polite and friendly. The Sherton club loung in top foot is nice, there are snacks and sandwich every 16:00-18:00 in club lounge.
The hotel smelled like mildew when I check in. The green carpet in the room was damp. I asked the desk to switch rooms but they said all are like this. The hotel is very run down and dated. The TV is not HD and only gets 6 stations. The fridge in the room did not work. The beds were the worst hotel bed I have slept in, and I travel 100 nights a year. Hilton should be embarrassed to have their name on this. I checked out after one night and moved to a different hotel
I wanted to give them an excellent review but I can't. We were on the third floor next to and across from a room full of rowdy teenagers. They were in and out of their room constantly while playing loud music. This went on for an hour before we called downstairs. After having to call several more times, someone finally came up and they turned the music down. That didn't stop them from running the hall and slamming doors well after 12am. After calling and requesting a room change, we were told that we couldn't because they were sold out. I understand they were sold out but after calling front desk 4-5 times another step should've been taken. Come to find out, they had gotten several calls about them and didn't take proper actions. Ruined our whole night not being able to sleep. Other than that, the rooms were nice and clean, staff were great and the location was excellent.