クオリティ スイーツ ユニバーシティ(Quality Suites University)

The hotel itself needs to be updated, in our room the bed would lean up when you sit on it, the room had a weird stench. When to change room and that room was a little better,

The front desk staff was very friendly and helpful. However the building is run down, and the room was very dirty. The bathtub was extremely dirty the sheets and pillows had stains. The tables, coffee tables and microwave countertop was dirtty a d sticky like it was never wipped or cleanes. There was rat poop on the beds

Check in and out was excellent. The staff is friendly and efficient. In the room, shower was not very clean. Hair everywhere. Bottom of the bathtub pretty much grey. The breakfast is terrible, flavor wise, staff that runs it is not friendly.

There were burn holes in the sheets. A loud party down the hall. We didn’t stay for breakfast because we were so disappointed. I want my money back. What a waste!!!!

We arrived circa 11PM, the reception door wouldnt open, altough there were people inside, so I open manually the door, there was no one in the front desk and at least 4 people waiting, after 5 minutes the front desk man arrived and turned on the automatic door, turns out he was smoking outside. after checking in, we tried to go to the second floor but the elevator was not working, I told the front desk but they did nothing, not even go and confirm it. so we had to go all the way to the end of the corridor to use the stairs with lots of baggage and 2 kids who were asleep. and the worst thing... after entering the room we started unpacking and getting ready to bed, so I open the sofa bed and it was dirty, a mess and there even was a dirty sock on the top, so we couldnt even use it to sleep and had to fit ourselves in just the 2 beds... I wouldnt recommend this hotel to anyone, not even cuz of the price o location, the service and cleannsiness was awful.

The front desk staff was accomodating, upon checking in to our room we open the door and the room was never cleaned so we got moved another room. The restroom was very dirty, the shower and tub was moldy. Asked for another room nothing was available besides a smaller room so just ****** it up for the night stay.

This place was very broken down, smoke detector in our room was missing, the security lock was broken. The floor was dirty and got our socks black. The tub was dirty and black. The sheets were dirty and stained and we didn’t even get blankets. They didn’t have enough towels to give us either nor did we have hand towels or floor towels. The young lady in the front was very rude and not helpful.

The room wasn't clean and the ac unit didn't work properly. The elevator went during our stay as well.

this staff is amazing.the hotel itself was horrific. the indoor pool would be opened and closed. should have remained closed there was a film on top of the water with brown fuzzy stuff along the bottom. one staff member advised us it was not safe. that they wouldn’t get in it. health department needs to check out that pool. no laundry for guests as advertised in the room the bed frames are sticking out so prepare to either bruise, scratch or cut your shines and feet. the couch was stained. the shower floor has mildew. shower curtains moldy we found a nice hairball in the bathroom as well. not to mention the big bubbles above the shower from the room upstairs. carpets are scary as well. i feel so bad for those employees busting their butts to help their guests the best they can with the conditions of the building itself. whoever owns this ought to compensate that staff. then be held accountable for the condition inside.