ヒルトン ガーデン イン エルパソ / ユニバーシティ(Hilton Garden Inn El Paso / University)

Went to Sun Bowl game had an amazing time. The hotel is very close to the stadium. The hotel provided maps to get to the stadium. The front desk was very friendly. The check in and checkout was very easy. The hotel was clean and the room was comfortable. Did not dine at the hotel restaurant so can not review this part.

Great, queit, and safe location. Front desk who checked us in was beyond excellent! My new go-to hotel in El Paso.

Very old hotel room, they need to be updated. the water has no control it is very hot. Nice bed big Tv

Parking was easy and convenient, dining choices were very limited and only one person working bar and dining was not good, took a little longer for the food

Very serene atmosphere when you walk in, not alot of variety in the dining room or around property

Overall, okay hotel with promoted 24/7 shuttle service that wasn't available and higher priced than other hotels. PROS...very clean. Helpful staff. Close to the border (2 miles). Close to the airport (18 minute drive). Shuttle service, when available- see comments under Cons. Comfortable bed, mini fridge, hot shower, HBO on a large screen tv. Room temperature control works, a bit noisy but tolerable. CONS...Shuttle service not available when I arrived in the airport. Paid Uber $35 to get to the hotel. Next two days shuttle not available as it was pre-booked. Higher prices for the hotel than other nearby hotels. Had I known the limited shuttle availability I would have booked a lower cost hotel. Pool, hot tub freezing water (November) freezing cold.

What we did not like was that when we did the search for a hotel, we searched for hotels with breakfast included. This property showed up on the search. We booked and were under the impression we would get breakfast included but to our surprise it wasn't. The property should not show up on those results. Is it *******'s fault or the Hilton Garden Inn? I don't know. But that was the one thing we asked for and did not get. Bummer.

Extremely clean, and the staff was exceptional. Aaron at the front desk was so helpful and friendly. It made our stay in El Paso even better, and will come here again and again.

Great hotel! Super friendly staff and extremely convenient for visiting the UTEP campus. Clean room, bedding, and bathroom. Didn’t get the opportunity to take advantage of the breakfast or supper options, but both sounded great! Will definitely stay here again, even if not visiting UTEP.