シャッターズ ホテル(Shutters Hotel)

The staff I’m sure was doing the best the could do. It was obvious that the restaurant staff was not trained. Example: we ordered the fish and chips and a cheese burger. The fish was cold and burnt (it was obvious that it was cooked earlier, much earlier) and over cooked to the point that the coating was charred. The outside was warm but the inside was cold. My wife’s burger was also burnt ( not medium-well). The fry’s were also cold. When we showed our complaint the the waitress. She said sorry for the issues. She came back to our table later all smiles and said she could take 10 percent off our bill. She should have had our food replaced. Breakfast the next morning was also just as pathetic. All the staff that we encountered during our stay seemed very young. And was mor interest in flirting than serving.

Very comfortable stay. Wonderful, friendly staff. Very convenient location. Would encourage hotel to offer decaf coffee for breakfast and more variety of food for breakfast for a more enjoyable experience. Would definitely stay here again!

They biggest complaint was that the breakfast was not auffueient. No silverware, only cold cereal, bread and greasy eggs and bacon. The coffee was out each time I went to the carafe. Paper cups were out too. Now let’s get to the room. No cups no coffee pods 2 times. Not one but two. We asked the front desk the first time and they were quickly provided. Thank you. However thr 3 rd day of our stay there was no service and we elected just to leave early in the am and skip the room coffee. That’s when there were no cups available down stairs sooo. again no morning coffee. The cleaning schedule was not revealed to us at checkin. It may have been posted but I didn’t see it. On the plus side the room as clean and the bed comfy. There was good soup at dinner time and I did appreciate that.

The staff was friendly and accommodating. The hotel was clean and attractive. The bed was super comfy.

One of the pillows in my bedroom has not been changed any clearly smell that someone had slept on it. Someone has sweated very much, actually. The stuff was friendly and quickly gave me a replacement. This is the first time this quite often at this hotel. That definitely made me question whether I would stay there in the future, everyone is always super friendly, and that is one of the reason I love this place … :(

Had yet another great stay! This makes number 3 for us, the lobby is so welcoming and warm and the beds are amazing with a 24hr pool/hot tub.

Nicely remodeled, comfortable beds, helpful staff, walking distance to many dining options,quiet,good continental breakfast

This was a great property to stay at while waiting for the highway to reopen. They automatically gave me an upgrade, which was a great surprise. You can see the upgrades theyve been working on. The only thing they absolutely need to do, is snow removal. Their parking lot and road out were absolutely covered and cars were slipping and sliding.

Beautiful lobby with fireplace, bar and cafe. Rooms were modern and very clean, bed was very comfortable.