イビス イスタンブール エセンユールト(Ibis Istanbul Esenyurt)

良い場所、サービスは良いです、部屋はきれいです

Good service, very friendly workers, the hotel is a bit boring there's nothing to entertain you, but overall good experience.

The hotel is far from the tourist attraction ice Near highway The bed sheets are dirty The hotel sent me an invoice after my departure

Front desk staff is very courteous and professional

Comfortable bed, breakfast is ok, overall good impression

Not bad for the price Far away from the airport and tourist attractions

Hotel has a nice location if you need to be in Esenyurt area, very easy to get to the new airport, breakfast is good

The hotel was clean and well maintained and the staff were friendly and helpful. The room, although a bit small was clean and comfortable and the standard was up to what I would expect from an international hotel chain. The wifi internet needs to be upgraded as it was slow and stopped altogether at times.

The hotel was clean. It's what you expect from Ibis international brand. The rooms were clean, breakfast buffet was superb with many options of both hot and cold items. The lobby, restaurant, and lounge was all nicely renovated and modern. It's close walking distance to several malls and restaurants. We chose this hotel because it was in a busy area but close to the international school where our children had a basketball tournament. Dinner options were great at the nearby Marmara Park Mall. My biggest complaint was the check-in process. I checked in with my 13-year old daughter. Upon check-in, they asked for passport or local identity card. I had mine in my wallet, but i forgot my daughter's. Usually, in hotels in Turkey, if you forget to bring it, they ask you to show a copy. I showed them on my phone a copy of her id. But it took so long for the check-in person to make phone calls and verify if this was okay. First of all, nowhere in any of the confirmation emails did it say we needed to bring this, especially for a minor. And it took way too long for us to get our room key and check-in. I don't know what they would have done? Were they gonna ask my 13-year-old daughter to sleep outside, or in the lobby? Even if I didn't have a copy, they should have gone above and beyond in customer service to allow her to stay. I personally know that they just need her identity details to report every night to the authorities who is staying in their hotel. They can easily try to work with me and make us feel comfortable. My other complaint was the speed of the wifi in my room. Several times, there was no connection, or I got kicked off, and had to login again. Don't expect great streaming on your devices in this hotel.