旅先の様々な魅力を発見したいお客様に、Residence Inn Vancouver Downtownは最適です。Residence Inn Vancouver Downtownは、バンクーバーの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設からバンクーバ・シティ・センター駅まで約1km、バンクーバー国際空港まで約13km、移動に便利です。最寄の主要公共交通機関はイエールタウン・ラウンドハウス駅で、当施設から700mです。付近にはサンセット・ビーチ・パークやカナダ・プレイス、バンクーバー展望台などがあり、バンクーバーの観光に非常に便利な立地です。忙しい一日の締めくくりには、夜の街を楽しんだり、館内でくつろいだりしてお過ごしください。お車をご利用のお客様は、バンクーバーの当施設提供の駐車場をご利用いただけます。清潔度を重視するなら、このホテルがお勧めです。レビューによると、このホテルは市内でも最も清潔なホテルのうちのひとつです。このホテルは、家族連れのお客様に特に好評です。
We decided to go to Vancouver for Christmas and new year 2023 with my family. the snow had made it extremely difficult to get to Vancouver from Atlanta Ga and to connect in Toronto. WestJet lost my wife's ticket and even though she held the ticket to the plane, they would not let her in. so we got separated. my wife found only one ticket the next day so she insisted that I go so we can be actually together on Christmas. I took all the luggage and my passport and headed on to Vancouver. after 9 hours, including a 3-hour delay on the runway, I arrived at the hotel at 3 am. I can't tell you how miserable I felt. I was sleep deprived, hungry, and emotional as I did not have my family on Christmas Eve and ETC. Nonetheless, I was happy to arrive at the hotel, so I can take a shower and order some food. I went to check in and showed my passport and it was all good until James asked for my credit card. I took my phone out to tap for accidentals since all my cards are on my apple pay. He said I have to have the actual card if I want to sleep there tonight. I told him we have fully paid through Expedia for 9 nights and my wife has the physical cards, but she'll be here in the morning. James said it was hotel policy and I can't even be on the property anymore. i asked to speak to the manager and he yelled at me ”I am the manager”. all of a sudden two security guys show up and I was speechless. these guys did not say a word. although I felt like they felt sorry for me. I could not believe how we got escalated this far. So after 10 minutes of trying to reason with James, he agreed to let me sleep on a two-person couch in the basement lobby. they had good couches in the main lobby. but he said I have to be under his supervision. at 6 am he woke me up and I have to get up as guests were arriving. I told him I was one of his guests and he said we'll see. The next day, the day manager said hello and heard what happened. That was literally it. they all moved on. So to be clear, we had paid in full to a Forbes 5-star hotel, and this hotel treated us like nobodies because i did not carry a physical card at the time. I understand you have policies, but whatever happened to customer service? How much damage can I do? you cant have a 25-year-old guy in a black suit run your customer service department who lacks simple principles of customer service and understands the grey in black and white policies. Honestly, this probably falls back on corporate's lack of training and lack of recruitment of top talent. I really hope that the brand manager reads this review and does something about it.
旅先の様々な魅力を発見したいお客様に、Delta Hotels Vancouver Downtown Suitesは最適です。Delta Hotels Vancouver Downtown Suitesは、バンクーバーの現地の雰囲気を感じたいお客様にお勧めの施設です。ウォーターフロント駅から200m、バンクーバー国際空港から14kmと、交通便利な場所にあります。最寄の主要公共交通機関はウォーターフロント駅で、当施設から300mです。蒸気時計や孫文中国庭園(中山公園)、テラス・ワールド・オブ・サイエンスなど、周辺で多くの観光名所をお楽しみいただけます。お時間に余裕のあるお客様は、館内の様々な施設をぜひご利用ください。バンクーバーの当施設には、駐車場が併設されており、非常に便利です。清潔度を重視するなら、このホテルがお勧めです。レビューによると、このホテルは市内でも最も清潔なホテルのうちのひとつです。