ファーナムの子連れ旅行ホテル

Booked due to attending a friends wedding nearby, my friend paid for early check in due us needing to all get ready for the wedding, the room when we went in smelt musty like it hadn’t been used in a while which is what we put it down to. We got back to the hotel around 12.30am and I was able to collect the key to my booked twin room I was sharing with my friend. We went back to the 1st room to collect our belongings and as we walked in the smell of damp dirty water hit us so much so it made me gag. My friend refused to stay there and even the bedding smelt and felt damp. Our belongings that we left in the room also had the smell in them. We went to reception to complain. She was not offered alternative accommodation so she had to stay with in my twin room (3 of us all squashed in twins pushed together) this room Also smelt of drains (it wasn’t a great day weather wise but you still don’t expect the drains to make a whole room stink the way it did) We were told the next day someone from management would contact us. ( no one has) I received an email from customer services asking to rate my stay so I emailed them the issues (no reply) I also emailed the email address on the website (no reply). For a 4* hotel the level of service is shocking. To not even respond to emails or acknowledge the issue is poor! We paid £140 for 1 night in a room that stunk and also had to accommodate another person, they knew our friend had to stay in with us and we weren’t offered extra pillows or bedding. Other friends also paid £170 and was then told that they had to pay an additional £30 to use the spa and wanted £20pp for a breakfast I genuinely have no idea how they justify their prices. Avoid! There’s a premier inn not too far away!