ホテル エルミタージュの口コミ・レビュー・評判

場所はとても便利なところにあります。 美術館や有名な橋の周りで、とても便利。 一部、ルームクリーニングがされてなくて対応お願いしたら、もう清掃スタッフは帰ったこと、部屋にかけるDon’t disturb とMake it clean の表示が、Don’t disturb になっていたことをホテルスタッフ2人に確認したから、ホテル側ミスでないとの主張。フロントの接客態度がとても悪く、とても気分が悪くなりました。このホテルは、おススメできません。

ホテルのスタッフの方々はとても親切でした。 イタリア語も英語も話せない私達に、日本語訳してプリントアウトしてくれました。 タクシーの手配や美味しいピザ屋さんを教えてくれたり、とても素敵なスタッフでした。

素晴らしいホテルです。とても喜んでまた泊まります！私の意見では、すべてが完璧です!

This stay really surprised me. I was concerned about the facilities would be outdated or the noisy from the rooftop. Turned out none of them were a problem. It's got an vintage looking but the room is clean and the amenities worked fine. The staffs were super nice and friendly to us and made this trip much easier for me. I would definitely book it again if there's a second time

great

設施：很老舊 電梯很小 裝修大概有30年的感覺 特別是空調有黴味 衞生：衞生還可以 地毯有清洗 環境：湊合 服務：前台人很nice 借給了我們充電轉換插頭

酒店位置好，房間整齊，服務態度非常好

比類のないロケーションにあるこの魅力的で優雅なホテルでは、スタッフがいつも親切でフレンドリーでした。とても楽しい滞在ができました。

Great hotel, literally 20m from the Ponte Vecchio. Enjoyed our stay, room was great size for three travellers. Close to all attractions in Florence. Lovely decor. Loved the wallpaper in the lift. Good breakfast, nice variety. Would definitely stay again.

The location is convenient—you can walk to everything. The beds are comfortable. The fifth floor breakfast room and lounge are charming with nice views. As with any city location there is noise.

Fantastic staff, clean room and very charming. Perfect location, extremely safe and easy to get to from the train or tram station. Very happy with the price and would definitely stay here again.

A quaint but lovely property. Great location. The hotel has a lovely lounge for socialising and feeling very at home. Very supportive staff.

Great hotel in a great location and service was amazing.

The hotel is centrally located and gets and outstanding for that. No matter where we wanted to go it was a short walk back. However, know that this is the loudest hotel I have ever stayed in!!! I stayed in room 415 below the restaurant kitchen and across from a common bathroom that got a lot of use. There is so much noise until after midnight with the kitchen clean up and then again at 7am for breakfast. There was also random hammering on things in the building. So be aware of those before you book and enjoy your stay if you chose to stay here. I would probably stay here again but know I wouldn’t get much sleep.