フォートワースのモーテル 6ホテル

私たちは、その瞬間の刺激で、何人かの友人とGrouponを購入し、湖にいるという私たちの週末を忘れることにしました. 代わりに、この素敵なホテルまで12マイル運転しました.スタッフ全員がフレンドリーで丁寧で、一晩の滞在が最高であることを確認するために邪魔をしませんでした。プールはほとんどのホテルのプールよりも大きく、とても静かです。私たちはクールなものを詰めて、プールで一日を作りました。エリック、シャトルドライバーは夕食のために壁の小さな穴のレストランに私たちを降ろし、私たちが彼に電話したときに私たちを迎えに来ました。彼は私たちが必要とするミニ冷蔵庫を手伝い、さらに余分な枕を提供しました。ホテルで楽しい時間を過ごしました。とても楽しくて、週末2連休でした!!

We have stayed at this property many times over the last 8 years and all in all we really like it. Unfortunately, when we got up this morning (7am / 10/26/24), we woke up to water draining from the ceiling of the bathroom which made the toilet seat wet, the floor wet and the shower stall wet. We didn’t know the actual source of the water (shower above, toilet above or water line above). We called the front desk and told the person who answered the phone about the issue. Unfortunately, she didn’t seem concerned and but said she would call engineering. We didn’t feel comfortable using the bathroom because the source of the water was unknown so we asked if there was another room we could use to go to the bathroom and shower in. She said they were full and there weren’t any rooms. We waited about 10 minutes with no one arriving and called the front desk again. We asked when engineering would be up, asked to speak to a manager and asked for someone to come clean the bathroom so we could use it once it was fixed. We were told engineering just arrived to the hotel and would be up in 10-15 minutes, managers don’t arrive until 9 and received to input on house cleaning. As soon as I hung up the phone engineering knocked on the door. Cory (the engineer) came in and observed the leak and immediately asked if we wanted to get another room so we could shower. We told him the front desk said there were no rooms. Cory then told us, he would be right back with keys to a functional room we could use. We didn’t know if he would be successful so we packed up, got dressed (un-showered of course) and were about to leave the room when Cory showed back up with room keys to the unoccupied room across the hall. Cory said, “I’ve got you” and handed us the keys so we could take a shower in the room across the hall. In our opinion, Cory is the kind of person who should be in hospitality as a manager or higher. He reflected exactly what we’ve come to expect from Hilton personnel. Sadly the person at the front desk was completely opposite from that and didn’t seem to have any real concern about our situation. Thank you Cory, and thank you Hilton for hiring such a great person like Cory!