フォートワースのモーテル 6ホテル

私たちは、その瞬間の刺激で、何人かの友人とGrouponを購入し、湖にいるという私たちの週末を忘れることにしました. 代わりに、この素敵なホテルまで12マイル運転しました.スタッフ全員がフレンドリーで丁寧で、一晩の滞在が最高であることを確認するために邪魔をしませんでした。プールはほとんどのホテルのプールよりも大きく、とても静かです。私たちはクールなものを詰めて、プールで一日を作りました。エリック、シャトルドライバーは夕食のために壁の小さな穴のレストランに私たちを降ろし、私たちが彼に電話したときに私たちを迎えに来ました。彼は私たちが必要とするミニ冷蔵庫を手伝い、さらに余分な枕を提供しました。ホテルで楽しい時間を過ごしました。とても楽しくて、週末2連休でした!!

My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall. However, these are the weird things that ruined our stay: - The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be. - The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air. - Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way. I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room. - (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay. - They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay. I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.