フォートワース Riley Center at Southwestern周辺のおすすめホテル・宿

Yuonne checked us in and we had a queen room and wanted a king and she was so kind to upgrade us. It is like people likeYuonne who makes our stay the best . We come once a month to stay at this great hotel because the staff like Yuonne is the reason why we keep coming back

We have stayed at this property many times over the last 8 years and all in all we really like it. Unfortunately, when we got up this morning (7am / 10/26/24), we woke up to water draining from the ceiling of the bathroom which made the toilet seat wet, the floor wet and the shower stall wet. We didn’t know the actual source of the water (shower above, toilet above or water line above). We called the front desk and told the person who answered the phone about the issue. Unfortunately, she didn’t seem concerned and but said she would call engineering. We didn’t feel comfortable using the bathroom because the source of the water was unknown so we asked if there was another room we could use to go to the bathroom and shower in. She said they were full and there weren’t any rooms. We waited about 10 minutes with no one arriving and called the front desk again. We asked when engineering would be up, asked to speak to a manager and asked for someone to come clean the bathroom so we could use it once it was fixed. We were told engineering just arrived to the hotel and would be up in 10-15 minutes, managers don’t arrive until 9 and received to input on house cleaning. As soon as I hung up the phone engineering knocked on the door. Cory (the engineer) came in and observed the leak and immediately asked if we wanted to get another room so we could shower. We told him the front desk said there were no rooms. Cory then told us, he would be right back with keys to a functional room we could use. We didn’t know if he would be successful so we packed up, got dressed (un-showered of course) and were about to leave the room when Cory showed back up with room keys to the unoccupied room across the hall. Cory said, “I’ve got you” and handed us the keys so we could take a shower in the room across the hall. In our opinion, Cory is the kind of person who should be in hospitality as a manager or higher. He reflected exactly what we’ve come to expect from Hilton personnel. Sadly the person at the front desk was completely opposite from that and didn’t seem to have any real concern about our situation. Thank you Cory, and thank you Hilton for hiring such a great person like Cory!

We arrived early and were very grateful that we were able to get a room a couple hours before checkin time. While I was checking in, there was an extremely unprofessional lady (I think she may have been the manager) on the phone speaking extremely loudly and ghetto (it’s the best way to describe her conversation). She was on the phone speaking about getting keys from another location because this location was had low quantity. She went on to say something about the payment and a check needing to clear. I attempted to block out the conversation while I was being checked in but she was sooooo loud. The young lady checked us in and I was actually surprised that we did not receive any type of welcome gift similar to what we receive for elite status. Not even water. We were in a corner room with an amazing view. The room was spacious; however, the bathroom was very tight. The toilet is literally in front of the door which made it tight getting in and out of the bathroom. The room was overall clean, except the floor doesn’t seem to be mopped often. I accidentally dropped some food and got a wet paper towel to wipe it up and it was filthy. The location is perfect with access to lots of high end restaurants. However, gluten free options are limited. I stayed at a different hotel about a block or so away earlier during the summer and it was an absolute struggle trying to find good gluten free options in this area. I doubt that we will return to this location, although I really wanted to like it.

係員と挨拶者はフレンドリーで歓迎してくれました。私たちのJr.スイートはとても素敵できれいでした。リビングエリアに1台、寝室に2台のテレビセットがあることに嬉しい驚きでした。屋内プールエリアは狭いですが、子供と一緒に旅行しておらず、浮かべることができてよかったです。ジャグジーは私の好みに合わせて暑かったが、夫には十分に暑くなかった。ジャグジーには強いジェットストリームはありませんでした。残念ながら、女性用トイレにはシンクがありません。朝食は素晴らしかった!注文した新鮮なホットパンケーキと卵。全体的に、私は4.8のスコアを与えます。パティオエリアが一般公開されていないのは残念です。場所やサービス、そしてイベントの場所が利用可能であることを知ったので、高校の再会のためにこの場所を宣伝するつもりです。

No improvement since last visit. Smoke smell still fills the Lobby from the open-flame cooking of Toro-Toro Restaurant. Great restaurant -- poor location choice. Hotel rooms are long-past due for gut renovations, as the rooms we have had on 2 visits confirm, which will cause us to stay elsewhere in the future. How old, stained, worn & chipped must furniture &/or bathroom fixtures become ”before” being replaced? All the staff were polite, courteous & helpful so no personnel complaints & housekeeping was basically OK. Attached parking garage is convenient since everything you want to do Downtown is within easy walking distance.

絶好のロケーション、より中心になることはできません。場所に合わせて田舎の装飾。食べ物は素晴らしく、スタッフはとても親切でした。駐車場は追加料金がかかります。

The staff, location and cleanliness of this hotel were outstanding. This was our first night in the USA (arrived at DFW) - and it was a wonderful start to our holiday. Every staff member was friendly and welcoming. Every corner of the hotel was clean and maintained beautifully. The location was perfect, as our plans were to pick up our heels at Billy Bobs, which was just over the road. Will definitely return.