Riley Center at Southwestern周辺のおすすめホテル・人気宿

Great location for TCU visit. Easy to find and check in was simple. Room was spacious, updated and clean. Rooftop bar was a nice option but we also ordered Uber eats and made things simple! Following morning, easy check out (emailed receipt) and quick drive to get to our “Monday at TCU” visit for our daughter

素晴らしいホテルと場所

My first time at this Courtyard Marriott. The staff couldn’t have been nicer or more professional. Mr. Lyons greeted me with a big smile and polite manner, he couldn’t have been more helpful. I enjoyed seeing that smile everyday he was there. The room was clean and spacious, The bed and pillows were the best! It was so comfy! Best sleep I’ve had in a while. All snuggled in the clean, comfy, cozy bed, with great pillows, the black out curtains closed and AC keeping the room cool in our 105 degree weather. The room had a refrigerator which was nice to have. The cleaning ladies did a great job and were so nice and helpful. I miss Mr Lyons smile and kindness. I would definitely stay again.

ホテルは改装中で、部屋の柔らかい装飾はとても新しく見えます。遮音性が悪く、子供の泣き声、廊下の人の声がはっきりと聞こえます。突然、部屋の中から機器が動く音が聞こえますが、どのような機器なのかわかりません。睡眠に影響を与えます。 バスルームは掃除されておらず、髪はまだ残っています。 通りの向こうにはウォーターガーデンがあり、簡単に訪れることができます。駅にも近い。絶好のロケーション。

We have stayed at this property many times over the last 8 years and all in all we really like it. Unfortunately, when we got up this morning (7am / 10/26/24), we woke up to water draining from the ceiling of the bathroom which made the toilet seat wet, the floor wet and the shower stall wet. We didn’t know the actual source of the water (shower above, toilet above or water line above). We called the front desk and told the person who answered the phone about the issue. Unfortunately, she didn’t seem concerned and but said she would call engineering. We didn’t feel comfortable using the bathroom because the source of the water was unknown so we asked if there was another room we could use to go to the bathroom and shower in. She said they were full and there weren’t any rooms. We waited about 10 minutes with no one arriving and called the front desk again. We asked when engineering would be up, asked to speak to a manager and asked for someone to come clean the bathroom so we could use it once it was fixed. We were told engineering just arrived to the hotel and would be up in 10-15 minutes, managers don’t arrive until 9 and received to input on house cleaning. As soon as I hung up the phone engineering knocked on the door. Cory (the engineer) came in and observed the leak and immediately asked if we wanted to get another room so we could shower. We told him the front desk said there were no rooms. Cory then told us, he would be right back with keys to a functional room we could use. We didn’t know if he would be successful so we packed up, got dressed (un-showered of course) and were about to leave the room when Cory showed back up with room keys to the unoccupied room across the hall. Cory said, “I’ve got you” and handed us the keys so we could take a shower in the room across the hall. In our opinion, Cory is the kind of person who should be in hospitality as a manager or higher. He reflected exactly what we’ve come to expect from Hilton personnel. Sadly the person at the front desk was completely opposite from that and didn’t seem to have any real concern about our situation. Thank you Cory, and thank you Hilton for hiring such a great person like Cory!

Great Stay, great service

We arrived early and were very grateful that we were able to get a room a couple hours before checkin time. While I was checking in, there was an extremely unprofessional lady (I think she may have been the manager) on the phone speaking extremely loudly and ghetto (it’s the best way to describe her conversation). She was on the phone speaking about getting keys from another location because this location was had low quantity. She went on to say something about the payment and a check needing to clear. I attempted to block out the conversation while I was being checked in but she was sooooo loud. The young lady checked us in and I was actually surprised that we did not receive any type of welcome gift similar to what we receive for elite status. Not even water. We were in a corner room with an amazing view. The room was spacious; however, the bathroom was very tight. The toilet is literally in front of the door which made it tight getting in and out of the bathroom. The room was overall clean, except the floor doesn’t seem to be mopped often. I accidentally dropped some food and got a wet paper towel to wipe it up and it was filthy. The location is perfect with access to lots of high end restaurants. However, gluten free options are limited. I stayed at a different hotel about a block or so away earlier during the summer and it was an absolute struggle trying to find good gluten free options in this area. I doubt that we will return to this location, although I really wanted to like it.

この旅行は本当に面倒でした。私たちはそれを全部笑って、まだ楽しい時間を過ごすことができます。私は冗談として写真を撮り始めましたが、今はここでそれらを共有してとても嬉しいです。私はホテルに請求書を修正する3つの機会を与えましたが、私のアカウントの過料のためにマネージャーから(フロントデスクで約束されたように)電話をかけませんでした。 8日間チェックアウトされました。ホテルはかなり汚れていました。ガラスのドアとエレベーターのドアには指紋がいっぱいあります。ロビーとエレベーターの床は汚くて粘り強いです。私たちの部屋の窓は内外で絶対に汚れていました。ホステスは、レストランへの最初の電話(事前訪問)と訪問中に非常に失礼で役に立たなかった。私たちは物事がうまくいかず、他の場所で食事をすべきだと決めました。バーテンダーはかなり素晴らしかった!私たちは2日間続くドアのそばに死んだハトを見つけ、廊下の壁に汚れた皿が私たちの部屋に沈みました。外のプランターで死んだ植物は言うまでもなく、町の残りの部分はきれいで美しいです。翌日の夜遅くに部屋に着いたとき、私たちは部屋がサービスされていないことを知りました。私たちは最初の朝に彼らに目覚めた後、すぐに家事を去ると言った。夕方の時点で、私たちはただ寝たかっただけで、タオルやコーヒーを呼び出すのを気にしませんでした。各問題を単一のイベントとして解剖することは大きなことのようには見えません。それをすべて追加すると、ホテルが絶対にグロスであることを発見しました。私は2回フロントで立ち寄ったが、マネージャーに電話すると私に言った。私はまだ私の請求書の決議を必要としますが、今日私は私の滞在がどのようになっているかを見るために調査を送られました!私の彼氏はレストランを所有しており、これは少なくとも8年間で彼の最初の本当の休暇でした。私はそこに滞在したい人でした。私はいつもマリオットを愛し、この場所には花火のための屋上バーがありました。すべてが可能です。それはスタッフの問題であり、私は完全に理解しています。しかし、このCOVID気候とマネージャーが反応しないと、もっと大きな問題だと思います。

おもてなしでない一人のスタッフに会わなかった。私は日本から2週間滞在しました。ブルースは非常に親切でプロフェッショナルなだけでなく、彼も、私が今までに遭遇した中で一番親切で親切なスタッフでした。1週間の国際旅行の後、スタッフは絶対に喜びでした。ダラスにいるなら、ここは滞在する場所です。私たちはこの旅行のために2つの別々の部屋を保持し、両方とも素敵な雰囲気で素敵で広々としています。この場所は、そのスタッフと一緒にハードなお勧めであり、これは日本の5つ星ホテルに慣れている誰かから来ています。ダラスを再び訪問するのを待つことはできません

No improvement since last visit. Smoke smell still fills the Lobby from the open-flame cooking of Toro-Toro Restaurant. Great restaurant -- poor location choice. Hotel rooms are long-past due for gut renovations, as the rooms we have had on 2 visits confirm, which will cause us to stay elsewhere in the future. How old, stained, worn & chipped must furniture &/or bathroom fixtures become ”before” being replaced? All the staff were polite, courteous & helpful so no personnel complaints & housekeeping was basically OK. Attached parking garage is convenient since everything you want to do Downtown is within easy walking distance.