My family loves staying at this embassy when we come to TN to visit family. However, this last time I needed to extend my room so my elderly and limited-mobility mother would not have to wait in the lobby while from 11am-3pm while I finished my work day. She was watching my infant in the room. I was told by a very inconsiderate front desk worker that there was no way she could give me late check out because they were in the negative on our room type. She told me I would have to move out of the room and pay for a full day in a different room. Disappointed I returned to my room. The next morning I went back to the front desk to double check and two very pleasant front desk workers quickly extended my room with no hesitation and let me know it’s only $50 and would be much cheaper than paying for another day. Magically at check out the inconsiderate desk worker was back at the desk so I let her know I would be reporting her behavior. She proceeded to tell me that the other employee did the wrong thing and she was right. Then my bill on my room started to raise with random room rate increases after I had already checked out. I think this terrible employee saw that my room was extended and decided to mess with my bill. This is the worst embassy experience I have ever had.
This hotel is in a great location, within walking distance of restaurants. They offered a free dinner on Tuesday night and free breakfast each morning. The hotel personnel are very nice and very welcoming on arrival. We did have a problem with the water temperature in our shower but they handled that immediately after we informed them. My one big disappointment was their bed! It was a king bed but fell to a gully in the middle! It was not comfortable and my husband ended up on the sofa. Their pillows need replacing also as they had a sweaty head smell. If they address these issues, which are big ones, it would be a good hotel. Afterall the job of a hotel is to offer a good night’s sleep. Without a good bed, it is difficult to rest well. We also noticed the carpeting near the elevator was worn so perhaps a redo of this hotel is needed at this time. Marriott is a good brand so I hope they will listen and address these concerns.
Wow, this established has been open for 11 days as on 10/11/19. As I drove in, I was already impressed with the facility. But walking in this lobby blew me away. This feels more like an establishnent that is right under Intercontinental in the IHG family if brands. I have NEVER seen a full service Holiday Inn, Staybridge, Holiday Inn Express or even an Indigo this impressive. The room is large, exceptionally designed with the most comfortable beds I've slept on in a hotel. The breakfast was fairly basic, but still itquite tasty. Even though they were sold out and they were feeding about 200 people, the breakfast attatendances kept everything full and fresh. Housekeeping is simply fantastic. All the staff were exceptional, but I would like to point out the General Manager, Terri Aunkst and front desk clerk Oz. I was in the area, last minute, for an emergency. and their compassion, empathy and help was amazing. I will forever be grateful and will be a loyal customer from this point forward!!
とても良い
97件の口コミ
4.5/5
1泊あたり
€104
より
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No.1
4.6/5
95件の口コミ
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4.6/5
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4.3/5
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ハンプトン イン & スイーツ ナッシュビル / フランクリン (クール スプリングス)
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4.6/5
102件の口コミ
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3.0/5
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4.7/5
素晴らしい
Arrived very early morning after flight delays and things were OK. Checked in and given a handicap room; recommended by front desk at that time to come down first thing the next morning to try and adjust. Went to front desk this morning; 2 ladies - both extremely callous and candidly flippant. Sorry - we are sold out, no changes at all. For a facility of this nature, at this cost - completely unacceptable customer service, disappointing approach to a Hilton Diamond member. ZERO consideration or even looking at a computer. I will NEVER stay here again and will definitely recommend others against it. Excellent location, front desk quite rude, unskilled and lack of customer service in anyway. Again - I am a Hilton Diamond member for the last 7 years and was not even recognized for my status upon check-in, etc. Totally horrible.
Terrible!!! A simple one night stay has turned into weeks of headache; from being counseled to the party policy extensively at checkin (solo traveler) to no water in lobby; was told could purchase their Aquafina - i dont Like Aquafina so said no problem I’ll run to store quick; food got delivered when ran to gas station - front desk girl put phone on hold to yell at me for having food delivered, knowing i had Gone to gas station to get water. Surprise!!!! Upon checkout they charged me $300 for “smoking” - wasn’t alerted until called questioning the charge. Front desk refused to transfer myself or Hyatt corporate to a manager. Assistant manager got back 12 days later after multiple emails requesting response. Their story has changed 10 times because the fact is I DONT SMOKE!!!! Hyatt corporate opened a case, submitted complaint about front desk refusing to escalate, and advised i should Submit written proof of lack of smoking; i submitted A lease and multiple other hotel stays, assistant manager keeps making up random rules to support her case. Th fact is i dont Smoke, i didnt Smoke on their property, and she is claiming there was a smell from inside the room. I guess I should take the absentee assistant managers word for it. If you would like to resolve an issue with them; just go to better business bureau. Worst property I’ve ever stayed at.
I really enjoyed my stay at Homes2suites in Franklin. The location was great with a mall and plenty of restaurants nearby. Nice lobby, with plenty of sofas, chairs and tables, and exercise room, pool and outdoor area with fireplace.The hotel was clean and the staff attentive with one of the staff members, I believe her name was Abby, exceedingly professional, courteous and kind. One suggestion would be to repair the broken tiles in the elevator. Other than that A+.
well, it was satisfactory. it wasn't new or fancy, but affordable & functional. the fridge, microwave, wifi, TV &AC all worked. it was supposed to be an entirely smoking-free location, but the room reeked of it. probably should've requested a different one, but chose to tolerate it. breakfast was ok. mostly carbs, but they did have (powdered?) scrambled eggs & sausage. beyond that, not much keto-friendly...but that was enuf. one knock, i kept trying to book a room with the whirlpool, but it website kept telling me it wasn't available, then offering it at a higher, then again a higher price. so settle for without. its not worth a 60% increase! another knock is the swimming pool was all locked up, dry & being redone (for how long??? much dust visible on the plastic!) overall, was worth the stay & the price, tho not perfect. met my minimum needs.