フランクリン・パークで自分にぴったりの宿を検索

スタッフは夕食にフレンドリーでした。素晴らしい人。問題 #1 は、夜間に 3 回/ 2 回火災警報を繰り返します。フロントデスクの組織も管理する計画もありません。雨の中、夜は年配の人と一緒に歩き回ります。消防署に頼って何が起こっているのかを調べなければなりませんでした。#2 メンテナンスが不十分 - 加熱中の製氷機、一晩中ノック音を出すエアコン、穴が開いた窓ブラインド、ずっと下に行かない、バスルームのドアが詰まっていて、開けるのに助けが必要 - すべて修理が必要です。旅行のために私たち自身の枕を持ってきました。彼らが部屋を掃除したとき、彼らは私の事故で私たちの枕カバーを取り、彼らの枕カバーに置き換えました。かなりすぐに気づきましたが、彼らはそれらを見つけたことがありません。何度もここに滞在し、ホテルの状態の点で大きなヒットを上げました。

The hotel and the surrounding area is very nice. There are tons of restaurants and shopping. However, I am basing this review on the way I was treated by Chris, a female employee, and the general manager. I was traveling for business and I booked a room using my state government rate. I was continuously told that the Marriott does not honor the state government only federal/military. Yet, I booked the reservation on their site using the state government option. I’d also stayed at a Marriott a few miles away from this location a week ago on business with no problems using the state rate. I travel often, but this time I was interrogated by Chris and his female coworker about my eligibility. Despite the fact that I showed them my state government Id, they still went into the system and changed my rate to the standard rate, which was significantly more. The general manager was non responsive to the matter. I am very disappointed in my experience and I will take this up with Marriott corporate.

部屋は少し古いですが、環境は良いです。ロビーは友達とチャットするのに適しています👍🏼

これは技術的には5つ星ホテルではありませんが、私たちが支払った価格で受け取ったサービスはこれが優れた財産になります。チェックインはチェックアウトと同じくらいシームレスでした。無料の朝食は十分でいっぱいで、部屋はきれいでした。私たちは私たちと一緒に犬を飼っていました、そしてスタッフはフレンドリーで歓迎してくれました。ホテル周辺のエリアも犬を歩くのに適しています。これはフルサービスホテルではありませんが、私たちはこの地域に家族がいるので、将来ここに滞在します。これは便利で清潔で、リーズナブルな価格です。

部屋は清潔で快適でした。シャンプーは入るたびにバスルームに残さなければならないので、いくつか乞食を残さなくてもいいです。リモコンにガイドボタンがないので、テレビは少し変です。

I rate the experience 0. Our bathroom wasn’t clean at checkin but it was like 1:30a so I didn’t complain. They did allow us a noon checkout. The front desk lady was harassing me watching me get dressed. The manager is a smile in your face and move behind your back type. My daughter left her SCHOOL iPad in the room. Manager comes to me while I’m packing my trunk and says he found it and it’s at the desk. At that moment he could have said I owe money but he didn’t! I go to the desk they say they won’t give me my daughters iPad without paying $21 I somehow owe for a movie! They billed me at 2:09a for what they’re now saying is a movie! At 2a NOBODY had turned on the tv! At 11a my son turned on the tv but not at 2a. And if he purchased a movie at 11a it was an accident. The manager said supposedly 22mins of the movie was watched 😵 so he can’t work anything out. How was I charged at 2a for a movie that hadn’t yet been ordered???? Nope lies. I go to the manager to resolve the issue. He’s stating I have to pay the $21 to get the iPad or he can mail the iPad back to the district and take me to the court of common pleas for the measly $21! Then he goes on speaking racist slander! Harassed, and blackmailed is unprofessional. This is the LOWEST service I have ever received and I’ve been living in hotels 2 years! Guest relations takes their time resolving issues. Another one if their properties owe me $20 which could have easily paid this property. But nope no customer resolution there. I won’t be staying at a another RedRoof brand hotel ever again. It’s atrocious how these properties are handled! My daughters education is at risk (she risks falling behind in class work over $21 for a movie I didn’t order! So he told guest relations he’s going to mail it back to the school district 🤔. Which means I didn’t owe nothing! He just wanted to harass me! I’ll be taking legal actions. Chose the wrong one. And I won’t ever be coming back to this hotel. I suggest if you’re black to stay out of here. They’ll just harass you and make you feel uncomfortable. Thanks for mailing the iPad back we appreciate you. Means we can get an upgrade 😉