Location is great. Building is between a highway and a big street, but the noise insulation is good and we weren’t annoyed with noise from outside. The glass and the coffee mug in our room were dirty and full of dust. They should more throughly clean the room.
On a golfing trip to Clovis, I was delighted with my stay, rooms, staff and all were great. An added joy was the was a car show in Clovis and the event was two blocks away. Several of the Car Show owners stayed at the hotel also, it was great to visit with them
I'm a Hilton Honors member and generally have good experiences at their properties, but this hotel taints the Hilton brand for me. I booked and confirmed a 2 Queen 1BR Suite here more than 2 months in advance. The night before my stay, I checked my reservation and saw it had changed to two separate 1 King studios. Surely this must be a mistake? I called the hotel and after some investigation, they basically tell me they messed up and gave my room to someone else. To make up for it, they were giving me two separate, smaller, non-adjacent King studios for the same price, and implied that because they were not charging me extra, this was a great value. No, splitting up my wife and 2 young children unexpectedly last minute is not great value. I just want the room type that I originally booked so we could all stay together with enough beds. I don't know if they are disorganized or just don't value their customers. The bottom line is they bumped my reservation, did not even bother to tell me, and could not or would not make it right. Will they do the same to you?
ゲゲストThis hotel has construction, and we were only told upon check-in to expect an 'inconvenience.' The noise beginning early in the morning on Monday, the second night of our stay, was absolutely unbearable, and ruined our morning on the day of preparation for a relatives funeral. Literally sounded like a jackhammer on the wall outside our room. They’re doing stonework. There's dust flying everywhere. There's loose plaster on the carpet in the elevators and the hallways. Construction workers come and go in the elevators alongside customers with all their equipment and mess and noise. There's an operating cherrypicker in the registration area of the parking lot with no safety cones. You walk out the East guest door on the first floor into a total hardhat situation with people doing stonework on ladders overhead, construction material blocking the exit, and the door is usually propped open all day. I politely told the front desk that we unfortunately needed to check out 2 days early due to the noise, and requested a late checkout to 3pm because we had appointments at the church, and funeral home, and hadn't planned to have to change hotels today. Note that I'm a platinum member, and didn't expect this to be an issue whatsoever given the unusual circumstances. I was denied, and asked for the manager, who promptly flatly denied my request with literally the rudest most uncaring expression and flat tone possible. I reinstated my request and attempted to explain my situation, and the manager admitted that the hotel was not booked (obviously because my room was already spoken for for 2 more nights), but still, she flatly denied me. She finally told me it was because the hotel could experience 'loss of revenue.' So I'm here to tell you that if revenue is more important than customer experience or showing compassion to a customer you placed in a difficult situation, I will no longer be staying at La Quinta. I'll certainly never step foot in this one again, in a town I visit every month. And I’ll be demanding a full refund from La Quinta Platinum Customer Service, let’s see where that gets me. I also recommend anyone else over the next few months seriously reconsider. I don't care about your loss of revenue. Close this place, finish it up, and reopen. With a new manager. There are several really nice hotels with similar rates in the immediate area.