Room was very clean and far surpassed our expectations looking at some reviews. We were able to book our one night stay for 3,500 points, which was an incredible value. Well worth the stay. The room was large and the bed was comfortable. We’d definitely stay again when passing through Atlanta.
Yehnal, Kelly & Aisha have helped make our stay wonderful. They were incredibly helpful in the checking in process. Anytime we walk by the desk, they have huge smiles on their faces and are incredibly friendly. We are here for a family event and they’ve been rock stars dealing with all of us.
Kimpton the Shaneに滞在するのはとても楽しい経験でした。ホームキーピングは毎日行われました。素敵なバスアメニティが提供され、要求/要求に応じて交換されました。私たちは街を訪れるためにそこにいましたが、バーやレストランが付いているルームサービスのオプションがたくさんあるので、ステイケーションに最適な場所かもしれません!
If you are looking for a place near the ATL airport, this hotel is a great choice. It is clean and comfortable. I don't know if the lower floors have been remodeled yet, but the higher floors have and they are nice. Each room has a fridge and microwave, which is convenient. I stay here often and as a Diamond Hilton Honors member, they always treat me well and make me feel valued. I usually check in in the evening and the Front Desk Manager, Lanear Warren, always remembers my name and makes sure everything is ready for me. He has always personalized his interactions with me and I appreciate that very much. There is a courtesy airport shuttle to and from hotel. They have an on-site restaurant and Bar, with a limited menu, but it has a little of everything, I do not believe it is open for lunch, but it is for Breakfast and Dinner. There is an indoor pool and jacuzzi and a small business center that is free to use. My only minor complaint is that the water flow from their shower heads need to be stronger. I don't know if there is a water saver in the shower head, but it needs to be remover for unrestricted water flow. The staff is friendly and accommodating, which is why I prefer this hotel when I stay by the ATL airport.
ゲゲストI am a Marriott Platinum Elite member and have been loyal to Marriott for 7 years. I’ve stayed at Marriott chains all over the country & this location has the worst customer service & staff by FAR. First of all the security for the hotel attempted to hit on me during our first interaction but I kindly turned him down bc I am married. Very unprofessional when you’re at work! Secondly upon checking in the room, there were stains on the curtains, couch and a cigarette burn hole on the bar stool. No seats for the balcony or any privacy on the balcony. The kitchen could’ve been cleaner & the sheets on the bed were not the correct size, there was a mattress cover but no fitted sheet. We didn’t even complain! The real issue came when we were woken up at 8:30am by security BANGING on the door like the Swat team. He literally woke me and my daughter up and was at the door telling my husband that we were smoking and that he could smell it and that we needed to leave the property and would be charged a $500 fine! I immediately told him that we were not smoking and that we smell smoke too and my husband had an incense burning to block the smoke smell from getting to my daughter. We are not tattle tells so we did not care to call downstairs to make it an issue, it was easier to light the incense. We literally travel with these incense bc sometimes there are pet or smoke smells at some of these hotels. The security guard seemed to not care about what I was telling him so I told him not to come back to my room without a manager. He came back twice WITHOUT the manager, said the manager was unavailable and brought a luggage cart telling us we needed to leave or he was going to call the police! I told him to call them bc I was not leaving without a refund. He kept lying to his manager on the phone saying that we were refusing to leave but not telling him what I was saying which was COME BACK WITH YOUR MANAGER. The security guy was extremely rude & aggressive and needs to be FIRED. The manager FINALLY came up to the room 20 min later smh and when he did I offered him to come inside and smell or take a look bc we had nothing to hide. He said he could smell smoke but not tell what it was and I informed him we had an incense burning. He asked us to put it out and said that we couldn’t burn incense or light candles at this hotel. That was my first time hearing a no incense or candle burning policy from Marriott. He told us we were fine and to enjoy the rest of our stay without even addressing the rude behavior from security. I told him we would be checking out immediately and calling Marriott customer service for a full refund for being woken up and harassed. I called customer service as I was checking out to file a complaint and ask for assistance with getting a refund. Well here it is a week later and the hotel STILL hasn’t given me a refund or returned my deposit! Customer service team said the manager said he would not be returning my funds so I’ve escalated it to
NNDLAStayed three nights this past weekend. The only thing I can say good is the room was nice. We checked in with a clerk who was polite though not overly welcoming. Our room was on the 3rd floor and the elevator was kinda scary, lots of loud grinding noises. Through our stay we learned the elevator was a problem, loud, jerky and when you tried to go to the first floor, the button light was broken, you had to press it 5 or 6 times before it would move, giving you time to wonder were you going to be stuck in it. Breakfast was ok. Typical for a mid-range hotel. The waffle mix was not good though. Had a very sour taste like it was old. The worst part of breakfast was the worker. She was RUDE! The first morning she said good morning and we responded and then she loudly said ”I'm down here cooking y'alls food, the least you could do is tell me good morning.” Then we heard her tell another guest he needed to return the serving spoon to the right spot because unless he was leaving her a tip (yes, there was a tip jar on the counter) she wasn't there to clean up after him. Our last morning there, she told my 19 year old daughter her shorts were too short and she could ask her to leave as she wasn't dressed. But the woman she was laughing and chatting with moments earlier in the cropped belly baring tank top was apparently just fine. There are signs asking guests to not wear PJ's to the breakfast area and SPECIFICALLY mentioned tank tops were not to be worn. Guess there are different rules for different people. Both days we returned to the hotel after being out our keys were deactivated. We had to go down to the desk to get them fixed (scary elevator!) and the desk clerks did it but were not apologetic at all for the trouble. Upon check in, I got a text saying housekeeping would service the room every 3 days. As we were only going to be there for 3 days, I inquired if I could request housekeeping services. The clerk said to just let them know when we would like service and they will send housekeeping. Our second morning, I stopped at the desk on our way out and asked to have to room serviced and notified them the showerhead had a leak that was spraying the ceiling and could maintenance take a look at it. This clerk was very nice and said she would take care of it. When we returned that evening after being gone all day, no one had been there. All I expected was the beds made, towels replaced and the trash emptied but that was apparently too much to ask. There were ice machines on the 1st, 3rd and 5th floors. The one on the 3rd floor (ours) gave very little ice and when I went to the other ones, neither worked at all. So if you stay here and want ice, bring your own. I did mention the housekeeping issue when we checked out and the older man at the desk apologized for the oversight. The worst though was when we got home. My daughter realized her glasses were missing and was thinking she left them on the bathroom counter at the hotel. She called and the clerk