Swissôtel Resort Changbaishan

由於訂單下得晚，確認多等了些時間，前台和管家幫我們升級了別墅套房，體驗提升了好幾個級別。管家牟月鵬和崔坤萌處理問題效率很高，服務十分專業，令人感到温暖和信賴，點個大大的贊👍推薦大家長白山旅遊選擇魯能勝地。環境優美，服務周到，早餐豐盛，衞生狀況值得信任 🧹衞生：衞生狀況值得信任，房間一塵不染，周圍街路整潔 🍃環境：環境優美，不愧是東方小瑞士 🔔服務：服務周到，前台和管家專業耐心細緻，早餐十分豐盛可口 【家庭主題房】 【親子設施】

事實證明這次選擇是對的 ，沒有去萬達度假村。酒店安排的妥妥滴，環境超級好，還贈送了小朋友可以參與的項目，索道 UTV 彩虹滑道 射箭，孩子很開心。房型給升級了木頭房屋

自駕出遊，帶倆孩子，寶寶的洗護套裝超級可愛，院子裏有小鹿可以喂，角最長的那衹鹿最皮還賊能吃！園內還有纜車，山地車，彩虹滑道各種可以玩，進酒店的路邊景色超美。酒店沒空調，但是晚上非常涼快，唯一不合理的地方是陽台門上沒有紗門，晚上想開門的話容易進蚊子，但是我們走之後寶寶告訴我她喜歡有小鹿的那個酒店…她還想冬天過去滑雪🎿酒店人員也都很貼心、整體真的喜歡！

家庭房兩家非常合適。空間很大，客廳和倆卧室都有陽台三個陽台。 旁邊一條街運動設施和超市飯店也很多。 就是旁邊在施工，感覺在加蓋酒店，和萬達比魯能這邊衹有三家酒店，可能是這個原因。 但我就是因為這邊酒店少才來魯能的。 然後服務特別好，特別感謝酒店前台接待張先生。 全程多次幫我們安排車輛，我問了很多問題都解答的很清楚。 我下午，晚上，半夜，早上去問問題都是他，難道不需要休息嗎😄

I had an excellent experience at Swissotel and would like to commend the staff for their outstanding service. Checking in late at night, 刘基扬, 王国琪, 刘畅, 金学哲, and 段冰宇 went above and beyond, insisting on carrying our luggage and escorting us to our room. The responsiveness via WeChat at all hours was impressive. Any issues we raised, with these 5 staffs that we encountered were promptly addressed, and resolutions were provided without delay. The breakfast offerings were comprehensive, featuring both Western and Chinese cuisine; however, it would be helpful to have forks, spoons, and water readily available. Despite the demagnetization issue with the key card, the staff, especially 刘基扬 and 王国琪, responded instantly to our messages and ensured a swift resolution. Overall, our stay was marked by exceptional service, and I want to extend special thanks to 刘基扬, 王国琪, 刘畅, 金学哲, and 段冰宇 for their commendable efforts. 在瑞士鲁能酒店的入住体验非常好，工作人员的服务很称职。在深夜与外国护照办理入住手续时，刘基扬、王国琪、刘畅、金学哲和段冰宇非常友善，并坚持帮我们搬运行李并护送我们到房间。我们没有国内手机号，他们还主动加了微信以保持更容易的沟通。高效响应令人印象深刻。我们提出的任何问题，都得到了及时回复与解决。包括在大半夜，有多需要的刘基扬和王国琪也及时送到我们房间里，其他三位也很及时的替我们我们与相关人士联系。 酒店早餐选择丰富，中西式都有，如果能提供叉子、勺子和水的话会更完美。尽管房卡经常问题，但我遇到的那些工作人员，都能确保问题迅速解决。总的来说，体验到了瑞士鲁能出色的服务，得特别感谢刘基扬、王国琪、刘畅、金学哲和段冰宇。让我对这个酒店和中国人的印象十分好。

The room was not clean enough and lack of maintenance, pungent cigarette smell from towel and cigarette buds found at door step of the chalet room, staff was nice and keen to help, view was good.

The room that assigned supposed to be 1 queen bed and 2 single beds, yet we were assigned to 2 queen beds. The staff did help to change to the room we're requested. But the room that assigned to us were at the rear corner, so we choose to still stayed at the 1st room they put us in. The water were flooded inside the shower due to inbalance floor inside the shower and everytime we are showering the water will leak to outside the shower room.

A good place to spend holiday with your family 💙 very helpful and caring stuff 💙 breakfast really very tasty 💙beautiful view from the window 💙near have Ski Field. Take the mini-train for 5 minutes. Depart from the hotel every 10 minutes 💙 Very warm and warm floor💙💙💙💙💙💙 💙clean room very good 💙 You can rent clothes in the hotel lobby. 💙 Like it! We want to come here again next time. This is very great and magnificent!

Great location, right next to the ski hill. Staff were super helpful. Would wish for a bit more variety for food options because if you leave the resort there really isn’t anything close. There’s shuttles you can take to go to nearby attractions. Wish there was a jacuzzi and a nice bar to go in the evening to have a drink;) but hey you can’t have everything .