The room we were given was on the 2nd floor right next to a room being remodeled. The first two days had jack hammers removing all the tile so loud you could hear it in the lobby so you can imagine how it sounded in our room from 8 to at least 5 both days. Went to the front desk to complain and the girls first response was ”You want to check out!” In the most hateful tone. I said no because we had plans for the rest of the week and other friends were in the same hotel. I asked if there could be some type of compensation for the noise and she then said ”Who are you?” in the same hateful tone with a bonus look of disgust. She left to talk with the manager and was gone several minutes only to tell me there would be no compensation but”you can move'. Thus was tempting since our ocean view from the balcony was of the top of the covered entry to the hotel. I asked to speak to the manager, she was gone even longer and passed me off to the bar and food service manager, Chris, who explained the manager wasn't there. Chris was very professional and sympathetic, took notes, offered us free lunch, and drinks and said she would give the info to the manager...never heard from the manager and nothing else was done. As a side note, the TV was fried when we moved in and had to be replaced. The maintenance guy was quick to respond and replaced it with a brand new tv. The chiseling stopped by day 3 but constant hammering continued for 2 more days as late as 7 in the evening. We come here every year....our group numbering 11 thus year, will definitely be looking for a different hotel. Worst experience ever!
2021年に開業したThe Tremont House, Galveston, a Tribute Portfolio Hotelは、ビジネスでもレジャーでも、ガルベストンでの快適な滞在をご提供いたします。Rage CageやEscape the Island、Galveston Seawallなど、徒歩圏内に多くの観光名所があります。お時間に余裕のあるお客様は、館内の様々な施設をぜひご利用ください。ガルベストンの当施設のお客様は、駐車場をご利用いただけます。ガルベストンのホテルの中でも、The Tremont House, Galveston, a Tribute Portfolio Hotelはそのすばらしい設備で高評価をいただいております。このホテルは、カップルに特に好評です。
Rranchonodinero2024.09.16
We chose this hotel due to their offer of a stay and cruise package where you leave your vehicle and they provide transportation to the cruise dock and then pick you up. The hotel is very charming and in a great location. When you arrive, assuming via car, you are met with the valet. I told them I was using the stay and cruise package. Valet and Front desk were extremely helpful The hotel has a bar and restaurant and although we didn't use it, they booth looked very nice. The public areas in the hotel are spacious and comfy. We loved our room! It must have had 20 foot ceilings! The room has a refrigerator and a coffee maker. There was an ice machine down the hall. We opted to Uber to the seawall to do some sight seeing. Should cost you about $8 to do that and I highly recommend it. Plenty of places to eat near the hotel and the seawall. Back to the room-it was quiet and comfortable and I gotta say-just cool with the retro decor. Getting the ride to the cruise dock was easy. Put your name on the list and get on board (please tip your driver-I think I was the only one who did). The driver took us to the cruise dock where a porter took our bags! Returning was equally easy. You get on the shuttle right where he dropped you off. We had to wait a bit but not a problem. Using the link they provided, my vehicle was waiting for me when we got to the hotel. Couldn't have been easier and was stress free.
2022年に開業したHome2 Suites by Hilton Galvestonは、ガルベストンで宿泊予定のお客様に非常にお勧めです。付近のエリアには、ムーディー・ユナイテッド・メソジスト・チャーチやRainforest River Adventure Ride、Flower Garden Banks National Marine Sanctuaryなどの多くの観光名所があり、充実した時間をお過ごしいただけます。館内の様々な施設で、有意義にお過ごしいただけます。お車をご利用のお客様は、ガルベストンの当施設提供の駐車場をご利用いただけます。
$40プラスの税込公園とクルーズ、クルーズ港への往復シャトルは、港での駐車を比較した後、驚くべき取引のように聞こえました。ホテルから港へのシャトルはスムーズに行きました。戻りはひどかった。下船日、午前7時30分にホテルに電話して、ピックアップの場所とシャトルバス番号を知ってもらいました。9時45分にピックアップ場所に到着し、適切な場所にいた港のスタッフと確認しました。10時19分、ホテルに電話してシャトルのルートを確認しました。運転手がホテルに乗客を拾っていると言われ、約10分で私たちの道を向かった。11時、私はホテルに再び電話して、シャトルをチェックしました。他のいくつかのシャトルが何度も来て行きます。彼女は私たちが待っている時間が長すぎると言った、そして彼はすぐにそこにいるべきだと言った、そして彼が数分で戻って電話しないならば。11時30分頃電話を返しました。運転手さんに個人的に話して電話を返してくれと言われました。電話を逃しましたが、すぐに電話を返して、運転手さんが途中だと聞きました。正午直前に、メルセデスのシャトル405バンが指定された駐車場に車を止めました。彼は私たちをHoliday Inn Expressに連れて行くと言いました。リゾートが必要だと彼に言いました。彼は私たちを連れて行くと言いました。彼は私たちを降りたチャーターバスではなく、ホテルが私たちに言ったようにバス番号803ではありませんでした。彼は通常プライベートシャトルだと言ったが、彼は充填して助けてくれ、私たちを連れて行くだろうと言った。彼は私たちがどのように長い間待っていたかと混乱していましたが、その時点で2時間以上乗車を待っている太陽に座っていたので、全体的に謝罪的でフレンドリーでした。私たちはホテルに戻って、私はフロントで止まりました。スタッフは謝罪し、この運転手は彼らの運転手でさえなく、私たちを連れ戻すためにただのいい運転手であり、ホテルとは関係がないと言った。マネージャーは謝罪し、フィードバックをありがとう、そして彼女が彼らのサービスを改善するためにシャトル会社に連れて行くだろうと言った。彼女はまた、チェックイン時に私たちに世話をし、私たちの滞在のためにすべてを設定するだろうと言った。私が彼女に車を拾って7時間のドライブで出かけるだけだと言ったとき、彼女はちょうどああ大丈夫だと言った、私はすべてが去らないと思った。彼女は私たちに2時間太陽の下で座っているというトラブルやひどい経験を補償しようとしませんでした。あなたがクルージングしているならば、あなたは時間内に出発できるように、余分なお金を払い、港に駐車してください!
慌しい一日の終わりには、Hilton Galveston Island Resortでおくつろぎください。Hilton Galveston Island Resortは、ガルベストンの現地の雰囲気を感じたいお客様にお勧めの施設です。付近にはBabe beachやGalveston's 61st Street Fishing Pier、Rainforest River Adventure Rideなどがあり、ガルベストンの観光に非常に便利な立地です。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。ガルベストンの当施設には、併設の駐車場があります。ご家族連れのお客様に、このホテルは常に高評価をいただいております。
BEACHFRONT PALMS HOTELは2022年に改装された施設で、ガルベストンに滞在するお客様にお勧めです。付近には、Galveston's 61st Street Fishing Pierやフォート・クロケット・パーク、ガルベストン・アイランド・コンベンション・センター・アット・ザ・サン・ルイス・リゾートなど、ガルベストンの多くの観光名所があります。館内の様々な施設で、有意義にお過ごしいただけます。このホテルは、家族連れのお客様に好評です。
ゲゲスト2023.01.31
The first night I was there they gave my room key to a very drunk that wasn't a registered guest, I called the office to ask for help. They said someone will be right up, NO ONE EVER came. I finally had to call the police after about an hour of her banging and yelling at my door, my children frightened of course. They took her to jail. I went down to the office to see why someone gave my key to this very very drunk lady. Not even bothering you check with me to see if I wanted her to have a key or if I knew her or anything. The one guy that was there said I don't know who have her a key. Lying straight to my face. I asked when the manager would be in and name, he said 10 and gave me a guys name. Considering how late it, I wanted to calm my daughters down and get them to sleep. The next morning, I made them change my room. I went from a partial ocean view to a brink wall view. The room was like a cave! Not to mention giant bugs and baseboards literally falling down. This was around 11ish, I waited was for the manager. The manager didn't even get there until 1145a. Then when I asked to speak to him and was informed it was a woman (another lie) she would even come out of her office to talk to me about my safety concerns for my children and I. Telling me to speak with the GM the following day when I would already be gone. I asked for a refund they said since I need oked through them I would have to cancel through them first. I spent and hour or n the phone with them as they we're unsuccessfully able to get ahold of the manager who was the one one who could fix this issue. However, again she refused to talk to anyone. However passing along the message since it was after 12 she wasn't going to give me a refund for the night I wasn't staying or doing anything to fix the issue from the night before. At this police police and my lawyer are going to have to get involved since clearly they do not care about the safety and well being of their guest. Nor, give refunds when they screw up. So I had to cut the trip short and watch my daughters cry because we we're now going to have to drive 6hrs home and not get to play in the sand. I paid 675 bucks for this nightmare! Not to mention the deposit! So livid right now!
Big THANKS to Yen Major for helping us check in during our recent visit to Moody Gardens. She upgraded us to a suite and helped us track down a cart for our luggage to get all checked in. She made sure we received bracelets for all the attractions and Yen made our stay one that we will never forget. The room was huge with all the amenities we could have thought of. We visited all 3 pyramid exhibits plus the water park area. We ended our last evening by dining at Shearn's. My wife and son were both impressed with such a great experience. Thank you to Yen and all the staff at Moody Gardens. We look forward to returning soon!
Nothing compares with our experience at the Courtyard Galveston Island, starting with our check-in with Giovani, establishing a kind, pleasant atmosphere from the introduction. He was fully welcoming and accommodating and continued to greet us like a friend for the rest of the trip! Next was the spectacular corner suite, so large with two spectacular views of the gulf. Breathtaking. The complex was full of interest, gym, beautiful pool with bonfire ang grotto, but nothing beats crossing the street and dipping our toes into the magnificent ocean!!!! Divine!
DDevyani NWe were a guest who was fortunate enough to not stay in GRAND GALVEZ .But decided to dine in Monarch Restaurant after looking at the hotel review.The reservation was at 9 pm but we got there early about 8.45pm. We were greeted by a lady in the host stand. She offered a table option (banquet or a table) we took the banquet. We were seated there,I took a look around there was no one in the restaurant except us. It took 15 min for someone to comes to our table. My husband order for a bottle of rose wine. Which to my surprise the bottle was already open. I'm a hospitality professional too. So when the bottle was brought to me the label was already open. We were not even asked if we actually wanted still or sparking water. We were served two water. The rose was served to me as my husband was going drinking. My husband wanted lemon wedges which literally took 15min to get to table,Neither I was offered a taste before serving. Nevertheless the server asked if we need anything else. And we were ready to order. But she left and came back after a while. We order for the catch of day (Red Snapper for me and my husband opt for a grilled chicken). While we were waiting for the food to come. My husband noticed that the table was wobbling. We still ignore but the wobbling got worse. The server got our food we were so excited to try to food. The first bite I took what I saw was a prawn that was not deveined. I kept it aside. The grilled chicken was completely burnt out from the bottom and still it was served. We didn't wanted to make any scene so we started eating. The server came back to check if everything was fine. I did mention about the prawn. After a while she came back to two piece of prawn as complimentary. It so embarrassing as I expected at least a manager will come by so that I could asked for a table change as it was getting difficult to eat in a wobbling table. I never wanted a free or complimentary prawn. After a while the host came back to check we did mention about the table. To my surprise was she took a napkin asked my husband to push himself aside and stuffed a napkin underneath. It was so shocking that the whole restaurant was empty and we was not offered a alternative table. To my notice I could see that have set up the table for breakfast so I assume that any other was not available for us. It was so disappointing that we literally felt that the staff was treating us to be less capable of having to afford to eat the restaurant. To add up to all this we had flies in and around our table and fruit flies in and around our food too. To be honest I didn't wanted to take a single bite of the foot anymore. Myself and my husband left our food half done. After all this we wanted to just leave and asked for the check. The server did not even bother to check why we barely touch our food. The server and the lady who sat us brings us a cheese cake for my birthday and apologize for the inconvenience. It was evident that the restaurant close at 10.00p
QQuest49469575200Great location a couple of minutes walk to the sea very freindly staff nice breakfast & pool area is great in the Galveston heat This hotel is clean and tidy will recommend to everyone and will Definitely come back again Galveston is a great resort area and it’s easily accessible from this hotel
We stayed in Roman 211. We stayed there on November 4th and 5th 2022 and were there for the Lone Star Rally. The room was decent, except for some sort of hole in the floor under the carpet which was fairly large and enough to make you trip. They advertise continental breakfast but at checkin we were told there was no breakfast. Upon waking up on the 5th and doing our thing around town, we returned at around 3:00pm and discovered that our room keys had been deactivated. The front desk clerk told us that it is policy to reset the keys everyday. Also, upon coming back to our room, we noticed that housekeeping had not passed. When I talked to the front desk about needed new towels and wash cloths, we were told that housekeeping doesn’t clean occupied rooms. All of this for a total of $503 for the weekend. I know it was during a special event but for that much money, they could have provided breakfast as advertised and had housekeeping straighten up a little.