Residence Inn Cypress Los Alamitos

部屋も広く、サービスも良く、快適に過ごせました。朝食はまあまあで、温水マッサージプールのあるスイミングプールも充実しています。唯一の欠点は、レンジフードには外部排気機能がなく内部循環のみであること、中華料理は味が濃いので警報が鳴る可能性があることです。

Comfortable stay. My only recommendation is to get new pillows, the ones in the room would get too flat when you lay your head on them.

Staff promptly switched us rooms when our AC wouldn’t work.

Although they advertise non-smoking buildings, beware, they are fully smoking buildings. We stayed here for 4 nights unaware that we could check out early for a refund, and not only were we swimming in smoke during the day and pot smoke at night, but the lot is invested with fleas. We would go to sleep each night and wake up covered in more flea bites than the night before. Quite an unbearable stay, and their only suggestion was to move to a room across the hall, where there would still be smoke as well as the flea infestation. Save your hard earned money, healthy lungs, and unscathed skin and stay elsewhere. Very disappointed in marriott.

The front office was amazing. Great customer service.

Charged me a last minute $300 deposit citing the room I picked. In 25 years going there, never had that happen. Notified me too late to change reservation. Ended up not staying there and ate the single night. Now waiting to see in I "damaged" the room and lose the deposit having never stepped into the room. I will not be back.

Great check in, friendly staff, room was clean, quiet property

Close to my sons house when we come to visit. However the A/C only cools the room off to 68 which is not cold enough for me. I have to bring a fan every time. Also bring your own T.P. Theirs is like newspaper.

If you have a young baby, don’t book this place. They don’t want to help you to get a pack n play and they will blame on you for everything going wrong. I got the packnplay the first night. But because the fridge was super loud, we changed room the next day. I borrowed the packnplay from the hotel, I left it the old room and simply thought I can get one in the evening. However, after I got the room at around 8 pm that night the first thing I do was to call front desk to get a pack n play. The front desk lady said because all packnplays are in storage, only room cleaning people have the key and they were all off work. So I can’t get the pnp. I asked if anyone has back up key, or if she can call anyone who has the key to help. She said no one has the key and refused to help. I also asked if she can ask nearby Marriott hotel, we can pick up ourselves. She refused to help. And then she started to blame on me not to bring the pnp with me from my first room. I said no one told me that. She replied it is not their responsibility to tell me I need to bring it with me and it is not their responsibility to give me another one because they gave one to me last night. So then what is their responsibility? She then blame on me that I didn’t call them early enough so the room keeping people are still here. Do I have to know all their schedules to be qualified to stay there? We finally had to buy one from target so my son was able to sleep.