ジェラルトン・バックパッカーズ・オン・ザ・フォーショアの口コミ・レビュー・評判

ホテルからの返信: Thank you for your review, and your kind words. We are a Heritage Listed building, with wooden floors. As you were part of the large Tour group you were in the 7 bed dorm room. There are 2 sets of stairs to access the first floor. The main stair case and the fire escape. You chose the fire escape which is steeper. Thank you for mentioning how nice our bathrooms and kitchen are. We hope we have the pleasure of welcoming you back again in the future.

ホテルからの返信: Thank you for your review. It was a pleasure to meet you and assist you in your hour of need. I am thrilled you loved your stay with us. We look forward to welcoming you back in the future.

ホテルからの返信: Thank you for your review, and thank you for appreciating the efforts we go to explaining the layout of the interior to our guests. Our beautiful Heritage Listed Building was renovated only a few years ago, both the interior and the exterior. I am sorry you did not appreciate our Heritage Listed Building. You were given a choice of a single room right next to the other female tour group guests that was also close to the female bathroom. However you chose the single room with the TV that was located in the opposite wing which had the French Doors opening onto the Terrace with the sea view. This room also has its own security screen door so you were always able to have fresh air and security. At the time you made your selection you were well aware of the location of both rooms and the location of the female bathroom, I am very confused why you are now complaining about your selection. We went out of our way to assist you and give you the choice, it appears now, it was impossible to make you happy. There were only 7 female guests in your tour group. We have not had any previous complaints in regards to our female bathroom.

ホテルからの返信: Thank you for your review.

ホテルからの返信: I am confident the public will see from our other reviews that we offer a high level of customer service and look after our guests during their stay with us. Monica is a very volatile and unpredictable person, who trated guests, management and staff extremely badly. We would never treat our guest as Monica has stated here, it would not be in the best interest of our business. Threatening, abusive and erratic behaviour towards staff and guests will not be tolerated. For the safety of staff and guests Monica was asked to leave the property. It is disappointing that Monica has chosen to write a review which is not true. We would not accept Monica as a guest in the future.Our fantastic location and facilities ensure our guests are in a safe relaxed environment. Guests are able to enjoy the outdoor garden areas, two TV rooms, and our fantastic fully equipped kitchen. We offer guests a choice of rooms including private Single, Queen, Twin or shared dorm rooms. Staff are always available to assist guests in any way they can.

ホテルからの返信: Thank you so much for your review. It was such a pleasure to have you staying with us. We look forward to seeing you again in the future.

ホテルからの返信: Thank you for your 5 star review, and your kind words. We are thrilled you love staying with us, and you appreciate all our hostel has to offer. It is always a pleasure to welcome you back.