トゥルー バイ ヒルトン ギルバート(Tru by Hilton Gilbert Phoenix)

It was nice place to stay

My stays with Tru are great. There is only one bit of feedback I'd like to share. The air fresheners used in the rooms and detergent on your sheets always make me sick. Everytime I stay at a tru I wake up with sore throats, runny nose and my chest breaks out in a rash from the sheets. I wish that you guys could tone down these aspects so I could book with you more.

Tru hotels are very minimal with all things. So don’t expect a comfy cozy feel . Rooms are very modern and industrial . Breakfast is always good .

Dorm rooms in college are better than these rooms terrible cheap rooms can not believe Hilton put there name on this hotel !!

The facility was clean and -- for the most part -- pleasant. I got the impression that the hotel was understaffed, as the front desk was totally unstaffed at my arrival. Had to wait awhile to check in, even though it was not an odd time of day. Front desk clerk was friendly and apologetic once he finished doing somebody else's job. Only significant complaint, though, was that the heater/AC was malfunctioning, and was "stuck" on a much-to-cold AC setting.

We loved that we could check in up until midnight (we arrived late that evening). Quick and easy process. Even grabbed some snacks from the counter and just had it charged to the room! Most importantly, it was clean! Check out was a breeze as well.

Staff was very friendly. Breakfast was very good with a nice variety of breakfast foods. Just empty tissue box but that’s not a big deal.

This place is amazing. Checked in late, no one at desk. Was helping customer, so not really poor service, but 5 groups were waiting. This place is usually all 5 star.