We loved the hotel. Unfortunately, my friend and I were charged $45 for vallet per vehicle per day. There were no signs stating this charge and this charge was never discussed at check in. I called the hotel and explained my concerns. The staff member told me there was nothing she could do for us. Very disappointing and will not go back.
翻訳
daniel
宿泊: 2024年2月
その他
4.0/5
とても良い
投稿: 2024年2月13日
Beautiful property and stay, the 45.00 valet fee (which I found out about afterwards) was very steep, especially after tipping as well..Also, I booked us a king room and was told upon arrival there were none available and we had to get queen beds which was disappointing but overall a good stay!
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Masumi
宿泊: 2024年2月
カップル・夫婦での旅行
1.0/5
投稿: 2024年2月5日
If was 3 start hotel be did story same as if
Was a 2 star .
Photos of room showed a patio ,room booked had none, everything closed before midnight,
Valet team definitely 5/5 stars .
Maybe in day time place might be ok. But late in evening forget bout it.
They need to update the photos properly,
If photos matched the room more accurately and then showing or describing tiny bathroom entrance to get in room is like trying to get into your uncles shed in backyard type deal .
Entrance to get into room least this one yeah good luck if you have family with difficult items or baby in stroller etc etc.
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Jon
宿泊: 2024年1月
出張・ビジネス
3.0/5
投稿: 2024年1月26日
Love the Amway Grand. Everything was great except for muffled loud music that went on all evening and all night. We have no idea where it came from. Called the front desk and they were not helpful.
I think maybe they play music in sync with the lights outside?
M
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Jason
宿泊: 2024年1月
出張・ビジネス
5.0/5
とても素晴らしい
投稿: 2024年1月26日
Great location - lots of amenities
Pool was out of service for the first night - toilet leaked
Room was noisy, until they switched us
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KAY ANN
宿泊: 2024年1月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2024年1月24日
Beautiful property. We loved our room with all windows and river view. Only disappointment was that most restaurants were closed Sunday and Monday.
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Verified traveler
宿泊: 2024年1月
その他
4.0/5
とても良い
投稿: 2024年1月22日
Hotel and room were absolutely beautiful & loved everything going on in the hotel. Our bathroom did have a lot of mold/mildew in it—around the ceiling and in the shower. Other than that, everything was very clean.
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Karin
宿泊: 2024年1月
カップル・夫婦での旅行
4.0/5
とても良い
投稿: 2024年1月19日
Nice hotel that could use some updates. The heating is noisy and they don’t give you a good blanket or comforter. A thin blanket in winter is not enough.
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Dereck
宿泊: 2024年1月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2024年1月4日
My wife and I greatly enjoyed our recent stay at the Amway Grand Plaza... Our room was clean, well equipped, and had a great view... The staff was friendly and very helpful... We enjoyed the onsite dinning as well as a few of the many convenient restaurants within walking distance... My wife was also pleased with her relaxing experience at Celeste Spa... We will be back in the spring!
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Brandon
宿泊: 2024年1月
カップル・夫婦での旅行
1.0/5
投稿: 2024年1月3日
The room wqs not as advertised in pictures..theres was no city view as sold to me. The neds uncomfortable for a 400 a night room...unbelievably paper thin walls... i feel i was sold a horse of a different color. Id like a refund
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Jill
宿泊: 2024年1月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2024年1月2日
I loved my stay here. The Hollywood glam feel of the Amway makes it a beautiful and serene experience.
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Deserae
宿泊: 2023年12月
その他
3.0/5
投稿: 2023年12月20日
The room was very small, not even enough space for a table on both sides of the bed. The tub did not drain well so we had water standing in the shower.
The security and cleanliness were excellent.
Over all I would not stay here again, there are other less busy places to stay in the area.
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Lisa
宿泊: 2024年2月
カップル・夫婦での旅行
5.0/5
とても素晴らしい
投稿: 2024年2月25日
We love the Amway. We stay here every time we visit the Grand Rapids Area.