グレーブンハースト Zensations Gifts & Art Gallery周辺のおすすめホテル・宿

Spa was out of order. The front staff in the evening was apathetic and non-welcoming. When we called down on how to operate the remote on the TV, the same front staff were impatient and huffy. The quality of service has gone down since last year. I'm questioning whether to book ever again. For the money we paid, only one set of toiletries in the 3-person reservation. I had to ask for another set. A nuisance when you are tired from your travels.

We are long time returning guests. We stayed for a week and our visit was almost perfect except for quite a few dining room issues. The resort looks amazing, nice landscaping, very clean, our cottage was perfect for our family, rec program is great, office staff is friendly and helpful. However, the food this year was hit or miss. Breakfast and lunch buffets were generally good- except some finishing touches were missing - like topping for the tacos- no sour cream, lettuce, etc. or sauces for the egg rolls, etc. -just small things that should have been included. Also, it might be a good idea to require parents to accompany children at the buffets. We saw a group of little guys put their mouths on the lemonade spigots and lick the jars, and touch all the desserts. Dinner was our main issue. More traditional dishes would be appreciated. And what we did order was overcooked or small portioned- literally 3 slivers of sausage in the tortellini dish. We actually went out to dinner 2 nights while at the resort due to the choices that were offered. Also, although the wait staff was friendly and attentive, we had difficulty communicating our needs at times. And unfortunately, I hate to say it, lots of body odor issues which is not something you want to experience in the dining room. And finally, lunch was not served on the Sunday but is provided in the snack bar for guests. However, when we went to the snack bar to order, the staff had no idea what was going on. When the situation was finally resolved and it was determined that yes, we get a lunch it took 2 hours!!! for chicken fingers, burgers and fries....We have rebooked for next summer, we love the lake and the resort itself. However, we are unsure if we will be getting a meal plan again or cooking our own meals. Bayview is known for it's amazing food, but this year, it just wasn't up to par. Hopefully, these issues can get resolved.

Excellent Victoria day escape for our family! We loved the cosy and clean rooms. The breakfast was quite decent! Rob at the front desk was a friendly guy to chat with! This was our second time staying here. Would highly recommend!

Recently returned from a five night stay over the July 1st long weekend. Stayed in Maplewood King room. Room was fairly comfortable with most of what you might want, airconditioning, plus a good sized bar fridge, however I was taken aback by the nickel and dimeing going on. No mugs for coffee, yet a coffee maker, only paper cups. Plastic covered flimsy plastic cups as well. No obvious signs of trying to be environmentally aware as used soap and towels changed daily, even if hung up again. Had a balcony with two chairs, one in the midst of breaking and a lounge chair like the awful ones on the beach. Why not two lounge chairs if it is a King room? More about the beach later. No table on the balcony or in the room for drinks, etc. One uncomfortable armchair in the room along with a desk chair at the desk, so no comfortable place to sit in the room other than the bed, which was very comfortable indeed. Included bathrobes, which was nice and the towels were plentiful, though did have to ask the maid for face cloths. At the beach towels were provided at a small shack. The lounge chairs were cheap plastic ones with webbing that was sagging or torn on most of them and there were very few, not more than 18 or so. No side tables to put a drink on and no umbrellas for shade. Finding a chair to sit on anywhere outside was a challenge. There were four muskoka chairs on the main dock which could have accommodated many more. No ladder into the water on the main dock, so heaven help anyone who fell in and tried to get out again. There were four chairs on a point overlooking the small bay, though only three on the last day. There were six chairs at the front of the reception where a fire was lit at night to roast marshmallows and make s’mores (ingredients included which was a nice touch). All other dock seating was in front of private rooms, so not everyone could use them. Considering the size of the inn and the number of expected guests, seating was woefully inadequate. The staff were very pleasant and helpful. Service in Vintages, or at least the outdoor seating for it, was spotty as a glass of wine that was ordered never appeared despite a repeated request. Had to get it removed from the bill as well. Food was ok but overpriced as is everywhere in Muskoka currently. We had much better meals elsewhere. The grounds were not well kept. The beach was sadly in need of a good raking and cleanup, the pathways needed brushed or raked of tree debris. Grass was growing out of the eavestroughs in front of our balcony which hadn’t been cleaned in awhile apparently. I don't know if all of this is a result of Clublink taking over the property but it is not what one would expect for the price and how it is advertised.