Hi folks, Wanted to send a little recognition note to John and the staff at the Four Points! John personally went above and beyond to help our family deal with some logistics we had to manage during our stay last week during the soccer playoffs. John contacted us off hours and was available via mobile when we had any queries. It was a tremendous help & calmed a few nerves for us. To top it off, of course, our daughter managed to leave behind her AirPods in the room and didn’t realize until late in the day. Your staff recovered the AirPods and had them safe and sound in the lost and found bucket with our room number and date of stay labeled with them. I hope people say thank you enough. I’m not sure they do. But these little experiences are memories and John and team made them positive. Our son is attending HPU now and we’ll be recommending your hotel and these little experiences to anyone who asks. John and team, THANK YOU. Mark