I haven't been here since before COVID so I'm considering that in this review. I think they have made zero improvements since 2019. I checked in to find out that there were no bottles of water. It was a good thing I brought my own and I'm a Gold Honors member. The front desk worker was very nice and pleasant. But the rooms are getting very old and are in a dire need of a makeover.
The cover photo used by hotel is a beautiful common area and bar (which it was and a nice fireplace too). Only other good thing was reasonably priced coffee in the lobby bar. However the actual room was outdated, the bedsheet/blanket was too small for the bed. Two flat pillows provided for queen bed. We requested more pillows in reservation but did not receive them. Valet parking is additional and our rav4 suv was charged as a oversized vehicle which no one allowed us to dispute. Pool had rusty metal and on lower level by conference rooms they had to air out with a fan, there was vomit smell. Disappointed by the quality of service and extra charges. This is not the right way for hotels to make back some money.
旅先の様々な魅力を発見したいお客様に、クラブツリーズ キトル ハウス レストラン & インは最適です。クラブツリーズ キトル ハウス レストラン & インは、チャパクアでも指折りの素晴らしい宿泊施設の内の一つです。白原站から10km、郡空港から16kmと、交通便利な場所にあります。付近のエリアには、ウィッポールウィル・パークやProSwing of Mount Kisco、Lexington Avenue Gymなどの多くの観光名所があり、充実した時間をお過ごしいただけます。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。お車をご利用のお客様は、チャパクアの当施設提供の駐車場をご利用いただけます。
2024.09.26
The event Staff, notably Kimberly Ann and Leo are _extremely_ kind and helpful. Kimberly Ann is the definition of aplomb, and if you're planning a wedding or other event, you can count on excellent food and extremely kind attention at every step of the way, from layouts to vendor coordination, to menu planning -- the whole shebang. The Kitchen was very thoughtful and accommodating with regards to various dietary requests, especially for the GF and Vegan contingent at our wedding. The environment and ambiance were great too, but really, the food was the star of the show. The only issue we had was that we were relatively sure we had asked for leftovers from all the buffet items to be sent up to our room, which didn't happen, but when asked about food, the team was happy to send up a lobster salad and Charcuterie plate which made for excellent 2:30 AM fare for the happy couple who, like all the rest, barely got to eat at our own wedding. Absolutely everyone who attended and stayed on premises was overjoyed with the rooms and service. I wish they offered something in between the included breakfast and the 4 course prefixe brunch, but man, it was in fact delicious.