オレンジ・ベイのジム付きホテル

Whilst I have really enjoyed our holiday there have been a few downsides. Initial check in was chaos. We arrived, and were immediately hearded to a seating area where we had to complete forms and a credit card to secure the $200 security deposit. We were then left sat there waiting for someone to show us our room for over an hour. We were taken to our room (2122) by the bellhop (Delroy- he was fantastic), the room was a family room on the 2nd floor, the view was amazing and overall it was comfortable, however we soon came to realise that if we left the shower door open, the room smelt of drains. The smoke alarm went off regularly too, the only explanation was it either didn’t like the kettle or my hairdryer. The lifts are very temperamental, so had to use the stairs most of the time, but the handrails had been knocked off daily, which wasn’t great given I was travelling with my 72 yr old mum. The pool area needs a good scrub and the paint around it need redoing, the showers were working so guests had no choice but to wash sand off them by dipping in the pool. The toilets in the pool area are few and far between. 1 by the food hut and the other at the back of the children’s pool. The beach is beautiful, we walked down there every day 🫶🏻 The communal areas of this hotel are really well looked after and the staff work tirelessly to make sure everyone is happy. The martini bar was the he highlight of each evening. Romain, Michael, Andrew, Horace & Yanika are amazing and real asset to this hotel. The lobby bar is stunning and vast, but there is zero atmosphere. The entertainment was disappointing at best. The food in the buffet was great with a wide variety of dishes, however the speciality dining didn’t do it for me. The food arrived cold and wasn’t any better than in the buffet. Overall I would say this hotel is a 3* and the accommodation blocks are in desperate need of updating. Would I come here again, No I wouldn’t, but the staff really did make us feel special