We arrived back a week ago and wanted to collect my thoughts on this resort before writing. We had a great time and are planning a trip back for our family in a year or so. We were there celebrating our anniversary and we were given chocolate strawberries, champagne and a nice note. I understand that is not much for many but the small gesture was very thoughtful and appreciated. Our room faced another resort/condos but since not many there it was interesting to watch the quiet activity over there. The food was really good we found and very plentiful. Beach was amazing and where we spent the majority of our days. We did try a pool one day but it got contaminated by a child and was closed for the remainder of the day. But from what I could tell lots of people really enjoyed the pools. We tried every specialty restaurant, our favorite was Italian and least favourite the steakhouse. I think it had to do with how hot the evening was (restaurant is on a patio) and our steaks were way way overcooked. My husband did eat them both though as he didn’t want it to go to waste. Like I said we had nothing serious to complain about, your vacation is what you make of it as well. We can’t wait to return!
Everything is Top Notch! The Delta Hotels by Marriott Riviera Nayari was quite simply amazing. Private, peaceful tranquility and comfortable. Fantastic accommodation, food and service from start to finish. Wonderful hotel terrific staff felt tremendously privileged and so looked after by everyone! Massive thanks to all team who made it possible. Too many people to mention - Vanessa our housekeeping lady and Rony you’re our stars! Extremely relaxing holiday in a convivial atmosphere. Came home feeling totally relaxed, just the way you should feel after a great holiday. We will definitely be back!!
I have been coming here 1-3 times for 15 years. There are a few long time employees that deserve recognition. Specifically Bernardo, at the adult pool bar and Antonio at Fizz, the beach bar. These guys make the experience special. There are fun and cheery and provide great costumer service. The embody the true feel of a Mexican beach vacation. Great work Bernardo and Antonio!
Excellent food and facilities for kids, the beach is not as bad as what other people described. However, I think the cleanliness should be improved as I found the water in the hot tube to be quite dirty.
I would give 5 starts just for “The Nest” restaurant. Special mentions and a big thank you to Nazly, Daniela, Andres, Julio, Roberto for their excellent service. Family-like service with a smile and always ready to accommodate requests. I’d say everyone who worked here made us feel welcome and we ended up frequenting the restaurant just for the service, food and views. 5/5 for the breathtaking views and the delicious Mexican meals. The reason for giving a 4/5 is for the overall family selection itself. While it’s definitely better than the rest of the resort. Pros: access to a nice beach that isn’t crowded, pools are nicer and good small perks / conveniences. Carlos (the butler) made us feel welcome and was always ready to serve with a smile. Room cleaning frequency is way better (by a mile compared to the regular) - thanks to Belen our tireless and excellent cleaner. Cons: Other restaurants (outside of Nest) are nearly impossible to get a reservation on the App, when we managed to talk to someone and get a reservation, we realized the restaurants aren’t even 50% full. It’s not easy to get a hold of folks on the phone from the room, but when you meet them face to face they are ready to help. Non-family selection areas: Before we upgraded we had constant badgering from the palladium attendants who wanted us to do a walking tour to get some free spa coupon. Service at the regular resort (not family selection) was minimal - tough to catch a hold of anyone and SO crowded so we felt the need to “have to” upgrade.
I just spent 3 days in heaven at the Conrad in Punta de Mita. First and foremost, I got the most amazing upgrade from a Partial Ocean View King to a Beachfront Room King. The room and the beachfront view, including the awesome full moon while I was there, defy description. Then it only got better; I got to meet the staff! Secondly, Osman at the Mezquite Bar was by far, the best Team Member that I met on this trip. He was a gracious host, provided the utmost of customer service and treated me like I was a VIP guest. Next up are Carla, Carlos and Raul at The Spa for their outstanding customer service, Victor, Ever, Omar, Jasmine and Elba for 2 fabulous breakfasts at Arbol, Fabio, the Food & Beverage Captain, Pedro at the Mezquite Bar, Denise, Abigail & Gladys at the Front Desk, Hector in Security and Concierges Estephania & Juan Jose. I am so sorry that my stay was only 2 nights and am already looking forward to planning my next visit. Thanks to all!
I have been to this resort 10 or 12 times in the last dozen years. Is it the best? No. Is it big? Is it fancy? No. But is it still the best value for the money in Nuevo. The food is as good as resorts at twice the price. Service is inconsistent but friendly. Pro-Tip: Buy a room on the Royal Level. Better rooms. Top shelf alcohol. An additional restaurant and bar and a pool only for Royal Level guests. Special thanks to Tito and Brenda in Royal Club, Itzel in Main Buffet and Alexis in the Royal Bar.