ザ ルセリア ホテル ＆ スパ(The Russelior Hotel & Spa)

Super séjour !

Excellent hôtel

Beautiful hotel. lovely garden and outdoor pool. Spa facilities was amazing. Indoor pool warm and relaxing. Delicious food every day with lots of variation. Friendly staff especially the waiters. Close to beach, supermarket, bar and restaurants. Would definitely recommend it and return.

The hotel was good, special shout to Hannah and Ninhno. The manager and workers were nice, some were rude. The staff who manage entertainment were amazing and deserve a raise. The room was decent but bring extra extra clothing and blankets as it gets very cold in there

I stayed 4 days and I very much enjoyed the experience in this hotel ✨ great service (special thanks to aymen at the reception super friendly guy), the staff were very welcoming, clean rooms, well maintained gym + pools and luscious variety of food. I will be definitely coming back in the future! Looking forward to it 🙌🏻

Good hotel, tasty food, kind people Interesting animation, was really nice time with my friends!!! In Samira they have clean beach, a lot of games and attractions 😍😍😍😍😍😍❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️💕💕💕💕💕💕💕💕💕💕💕💕💕💕

For a 5 star hotel the receptionists and the worker especially the bartender should be more friendly and professional, I don’t speak Tunisian language but I understand Arabic and I was standing in-front of him hearing him complaining to his colleague about me. Breakfast buffet is good, the rooms are clean and the pool area is great, but the lights in the rooms are really dim and the furniture is really old.

I chose this property because it was popular and close to my in-laws. Everyone gives it raving reviews, so I booked my reservation months ago. I was also told by former employees that this place used to be Better and it is now way different from how it used to be before. I’ve had minor issues leading up to the actual day of staying at the hotel but that did not matter because I already made up my mind to stay there however, I did not enjoy my stay for the most part. The rooms are not soundproof, every night I heard a couple being intimate that was annoying. Also, people coughing and using the bathroom.. The phones in the room do not work, nor does the balcony light. TV remote did not work, nor the button to the TV,. Breakfast is repetitive and limited. My room seen better days, I feel it was very dirty in my opinion. For the hotel to be luxury, for me, it did not feel like it. I wanted to ask the front desk can I change my room on the first day that I got there but they seemed unapproachable like you may be bothering them, so me not want to be that person who complains, I just spent my nights sleeping there sometimes and the rest of the time with my in-laws because it is what it is. I wouldn’t suggest this hotel to a friend who staying in Hammamet. But again this is just my experience. Maybe somebody else will have a better room that’s more clean and doesn’t it feel cramped and stuffy. I was there for nine nights.

I'll call this 4.5 stars rounded up. I was here for a business trip, so will also mention the aspect of having a meeting at the Russelior. ROOM: I'd give my room 4 stars. It was super comfortable. I was fortunate to have a small balcony, and sat out there almost every day after breakfast to read for a bit before needing to go to work. I requested cleaning several times (not every day), and was very happy with the job they did with that. The bathroom and WC are like what one would find outside of the US -- shower, bath and sink in one place, toilet in the other. I agree with a review I read that the WC is funk because of how the door is placed; it's challenging to close the door. Cons in the room: Lighting is very low, especially in the bathroom. I imagine this is to hide the fact that some upgrades are needed in the bathroom -- but everything worked and was clean. DINING ROOM: There are tons of options at every meal, including authentic Tunisian dishes. Staff: 500 stars. What a lovely group of individuals! Aside from preparing and serving dishes, they taught me a bit of Tunisian every day. I wasn't just greeted politely at each meal, I was treated warmly. They recognized me, and by day 3, I'd come in to breakfast and they knew which table I was making a bee-line for; they'd be ready with coffee the way I like it, etc. Great senses of humor and wonderful service. The food is seafood heavy -- and the staff remembered I have a seafood allergy, so they'd point to the dishes I could have each day. They put a range of salads out as well. RECEPTION/OTHER STAFF: Wonderful. The front desk team was very helpful throughout the week. The hotel was spotless, and we saw people cleaning at all hours of the day. BUSINESS SETUP: We had reliable WiFi the whole week. We used a smaller meeting room, and again, the staff brought everything we needed. Tech was super easy to use. They came to clean when we were on breaks. Overall really good. I didn't experience the spa or the pool -- it was too cold to be outside by the pool, and we were too busy to take advantage of the spa! But if I am able to get back to Tunisia, I think I'd stay here again. [ONE THING: This is about Tunisia, not about this hotel -- but I wasn't prepared for how many people smoke cigarettes here. The hotel rooms are non-smoking, but people smoke on their balconies, as well as outside on the pool level. If you are sensitive to cigarette smoke, I'd recommend you tell reception that when you make a reservation so they can hopefully get you to a room that isn't over a gathering area!