Pros: front desk staff courteous to listening to our concerns Cons: after 8 hour grueling day returned to hotel room with no signal on tv Offered a different room but no desire to move all our stuff at 10pm -$20 credit given to room rate. Next morning, requested tv be repaired or switched out otherwise we would accept to change rooms. No response from staff- again returned back to room 10pm no tv signal. 12:40 AM woken by continuous loud stomping on floor above us to a point unable for us to sleep at all. Called front desk we were politely told they will request guests soften their walk. 2AM we gave up hope of sleep got up packed to depart. Also disappointing Marriott no longer offers Housekeping with a 3 night stay. Even if requested. Next visit we will try elsewhere.
The staff was phenomenal to deal with. Everyone was very kind and very professional. The rooms were clean and roomy. Can’t say enough good things about this place for business. Just on the outskirts of downtown, which I prefer. 10/10. Amy, the General Manager, was very accommodating with my Overnight UPS package. I checked for the package multiple times throughout the morning, when it finally delivered - she sought me out and hand delivered it to me. Front desk staff was great all week as well. Great place for business. Amy, if you see this - thanks for a great experience. You have a great staff. Front desk was always welcoming.
Stay was beyond excellent. The room was clean, fresh smelling and the bed super comfortable. Staff were friendly and professional. Shout out to David who gave us a warm welcome. Hotel does NOT charge for parking, which is highly unusual. The hotel offers a parking garage and surface parking behind the hotel. The location is very convenient. Without traffic it was only a 15 minute drive to downtown, 10 minutes to the Galleria and 10 minutes to Memorial Park. The challenge is navigating the frontage roads to actually get to the hotel, but Waze or Google Maps was spot on with the guidance. The hotel definitely has an older architectural style, but the rooms are super clean and well maintained. The concierge lounge is stocked with sodas, flavored water and snacks. Soundproofing was sufficient that we never were bothered by the freeway noise! We stay at dozens of hotels on an annual basis, and this hotel is simply one of the best run properties we have experienced. Definitely would recommend this property and stay here again.
JjennifermN1408IFI travel frequently for pleasure and work. The staff here are so friendly and welcoming. I genuinely felt they went out of their way to make my stay the best it could be. My dog traveled with me and he got spoiled too by the staff. Will be back again soon. This will always be my first choice for stays in Houston. The staff at this hotel are top notch! Thank you all for that, you made this visit stand out from other properties. Ross and I can't wait to visit again soon!
EEbenezerWe stayed at Home2Suite during our last trip to Houston but it was the one at Pearland. We arrived at this one late in the night and the staff at the front desk was very friendly. However once we entered the lift, we were welcomed with a strong greasy smell. The hall way had rug that was clean but obviously old.
The major concern was the room which had a hole in the ceiling inside the toilet dripping water all over the floor. The AC also wasn’t working well that even at 19 degrees Celsius, was still warm. Initial complain to the staff was met with no vacant room, that they were fully booked. We managed for the first three days because we were outdoors most of the time. The room was later changed to a more comfortable one.
The other thing was the swimming pool. My kids really wanted to swim during our stay but the staff mentioned that some handle to the pool was broken and that it was closed.
The breakfast was also good but with little varieties to choose from.
TTracy MorganI scheduled a stay on the wrong date. The manager comped me $5. Not a big discount but every bit helps. The room was very clean though it had a strong bleach smell. Lots of contractors and their families staying in the hotel and talking outside our door til late and early next a.m.
Wanted a close getaway for the night someplace to relax with a pool, I was not disappointed at all!! Had a great time the room was clean and nice and cool when we checked in, it also had a nice little fridge and microwave ❤️we headed straight for the pool, and enjoyed the pool the entire evening!! It was amazing ❤️ The front desk hostess Jessica was amazing, when I arrived she was helping multiple guests with their needs and she was still able to welcome me in with my needs as well...she was great!!! I will definitely return next time I need a stay away ❤️ and the food trucks near by were amazing as well, we didn't have to drive to go anywhere, and that's just what we were looking for. Very satisfied 😊
The manager Maria at this location is absolutely horrible and should be removed immediately. This lady called me to ask me about a review I left, I explained why I left the review she proceed to talk over me & address what guest stated to her to make speak to them rudely and that she never talked to me. I then advised if you are a leader no matter what ppl say to you, you should never act in that manner. She then talked over me again. I asked her could I finish she continued and stated I’m on a do not rent list due to her rudeness and the lack of her staff processing my reservation correctly. Her, the housekeepers and her staff is absolutely rude and should be replaced immediately. She is the reason this hotel is going down and the reviews are ridiculous. The only person who is professional is Nesha!