ハーベイ ターゲット周辺のおすすめホテル・宿

長いドライブの後、最初の夜(午前4時)に本当に遅いチェックインがありました。フロントのJadaはとても元気で親切で、私たちに親切でした。部屋は清潔で居心地が良く、ロビーとジムは仕事と仕事の仕事をするのに良い場所を提供してくれました。スタッフの皆の名前は得られませんでしたが、私たちが交流した誰もがとても親切で私たちに役立ちました。おそらく私たちが今までに滞在した中で最高の(多くの)ホテルの一つです! 10/10 また滞在します。

Hi, if I could give 0 stars, I would. On October 21, 2022, I arrived at this hotel a little after midnight from Birmingham, Al ( 5 hour drive). I looked online and saw where it had pretty good reviews. The plan was to come to New Orleans a day early so we wouldn’t have to rush to catch the cruise ship the next morning. Once I arrived, I obtained my room key and my mother in law rented a room as well. When I went to my room( room 106), it smelled like mold, the curtains were severely stained and the front door was already open and would not lock. I went to the front desk to report this and was told by the clerk that she would try to get maintenance to secure my door. The clerk called and called and maintenance never answered. I couldn’t put my items in the room and leave because we didn’t want our property stolen. I went to my mother in laws room ( room 310) and there were roaches that were still alive on her walls, as well as, dirty curtains and a moldy smell. Her sheets were also dirty. At this point, it’s time to speak with a manager. We both went back to the front desk to ask for a manager. The clerk stated all other rooms at the hotel were booked and stated the manager was out of town but she would call him. Once she got the manager on the phone, he told her to tell us he would comp both rooms 50% or we could go somewhere else. At 1am, there was nowhere else to go and we had both just spent $234.00 each on a room here so we decided to wait it out. We went back upstairs to talk to my wife and father in law when suddenly we began to hear a couple yelling at each other and physically fighting in the hallway. It appeared the male involved assaulted the female and she spit in his face. Nevertheless, it was a horrible night. The front desk clerk came upstairs and escorted both of them out of the hotel. The next morning when it was time to check out, there was an entire wedding party in front of us filing a complaint about the conditions of their rooms as well. The front desk clerk tried to call the manager to see how to process the 50% off rooms and he never would answer. We proceeded to leave because we had to board a cruise ship and once we got on the boat, we received a call from the front desk stating she got in touch with the manager and he had no recollection of saying he would comp our rooms 50% and there was nothing that would be done. We were absolutely furious! I ended up having to file a complaint with corporate and they agreed to send me a check for half of my money back (which hasn’t arrived yet). Beware of the deceptive photos online. I would not want anyone to experience what we went though. This is the first hotel in our life where we’ve had to sleep fully dressed because of the filth inside.

私はこのプロパティに滞在しました 9月18-21、2019 Room 225。チェックインはスムーズでした。照明は少し暗いことを除いて、部屋は大きくてかなり更新されました。マイクロ波/冷蔵庫。朝食はまともな選択で楽しかったです。非常に近く食べるためのいくつかのコンセント。私は次の女性とそのプロフェッショナルについて十分に言うことはできません...ディオンカ、キム、キョウコ、プリシラ、カイラ。とても楽しい人々、そしてもっとありましたが、他の名前は得られませんでした。私は再びここに滞在し、このホテルをお勧めします。

The rooms are nice and clean. The housekeeping staff do a great job. The breakfast is good and attendants helpful, but the stress this place caused me was not worth it. I got a call two hours before check in telling me they didn’t have a room for me the first might of my check in. They sent me to the Best Western in Westwego. 🤮. The manager there acted like he was giving me a comp room. Those were his words when in fact I had paid completely for my room at the plus, not that awful motel. The carpet there is disgusting. The manager at the plus gave me the difference in cash for the price difference when we checked in the next day, which I appreciated and said as a Christian I will let the fact that I was targeted as the only guest sent somewhere else go. But, it never got better. I got charged for the room and had to discuss with the front desk although it was paid in full. Then, the vending machine didn’t work and took my money, so I went to the front desk and the guy there made me feel like I was the problem because I said I don’t understand why I have had so many issues here. Needless to say, this place really added unnecessary stress to my trip and I still don’t know why I was the one targeted on the day I was scheduled to check in. I really tried to make the best of it and be kind but everyone I know in the hotel industry said this was unacceptable and they should have fully comped the first night, not just give me the price difference. I just couldn’t get them to budge on anything and see my point of view, so I gave up. Everyone said they would have made them give me a room because that was the worst treatment of a customer, but it didn’t matter how much I said it was unacceptable. They catered to other guests and targeted me for whatever reason. They said guests didn’t check out, left belongings in the room, and they couldn’t reach those guests. This said to me you value people who don’t honor your rules and regulations more than someone like me, who paid in advance and does honor rules and regulations. I personally believe they let those guests stay and didn’t care about my reservation. This is the most poorly run hotel I have ever dealt with and I travel a lot. My husband warned me not to stay at a Best Western because his experience is always with Hilton and Marriott properties, but the location was ideal for being close to family. My son even said how much closer it was than the horrible, disgusting Westwego one they sent us to. I wish this wouldn’t have been our experience because I travel to the area a lot to visit family and was hopeful we could stay here on all visits but the amount of stress they caused me this trip is not worth it. If you want to make sure you have a reservation, then this is not the place to stay. You can be the random target they choose to send elsewhere for customers who don’t care about policies.

それは良い経験でした................................................................................

部屋はきれいではなく、部屋が掃除された後も誰かの汚れた服が部屋に残っていました。フロントデスクのスタッフはとても失礼でした。しかし、それ以外は、私は良い経験をしました、******すぐ隣、そして複数のレストラン。******スタッフは素晴らしかった。