ザ リージェンシー ホテル ハートヤイ(The Regency Hotel Hatyai)

Really upset when my booking had been transferred to agoda.com and their simply change my room type from Grand Deluxe to Deluxe Room. But a fast response from trip.com when i raised up this issue to them and their pay back to me the difference of the room price

the location is food but the cleanliness of the room need further solution, the black and red ants is everywhere.

I have stayed in your hotel, either the old Wing or the New Wing. I have the following views. The hotel's New Wing has all the good points like cleanliness, good bath room facilities and good services. The old Wing had been neglected somehow. The bathrooms( my previous stays) were not up to grade as some have sewage problems, leaking pipes and floors would be wet through after shower. The layouts are poorly done. Counter services were good. Officers were generally polite and helpful.

Hotel service good staff friendly, fast check.in and out, suggest hotel change bath room shower as it very old and it should update to new shower head that we can hold it.

Bad stay Ask for extra pillow don’t have Ask for extra key card 1 room only 1 card Did not clean the room till I ask for it Wifi very bad

Location is the best for this hotel, other than this don't expect too much about it.

The amenities run down. Hot shower on and off, uncertain. Wifi very weak. Power points not working.

Location is superb. Near to market and food huntings. Old hotel but clean and properly maintained . No iron provided ye.

The best hotel for smokers😃