Hotel was clean comfortable and the breakfast was good. I was able to leave my car at thier place at no extra cost during my 8 day trip. They also have a free shuttle to and back from the airport. Great service! Will definitely be staying with them on my next trip.
it is old but good enough. Some furniture needs renewal. The service is great and they were always eager to help. The service to the Airport works very well. The buffet at Olive restaurant is just average.
El 8 de Diciembre 2023, como a las 7:30 pm, tuve que esperar 25 minutos en línea para poderme registrar, no porque no hubiera personal, sino porque uno de los empleados de recepción, llamado José no quiso atendernos a los clientes que estábamos en fila. Ese tal José, dejó sola a su compañera en la recepción y claramente estaba, vergonzosamente, evitando trabajar. Era realmente penoso ver su falta de profesionalismo y descaro al evitar hacer su trabajo. Sugiero que supervisen a los trabajadores de recepción, especialmente cuando hay mucha gente esperando a ser atendidos. Ese tipo de empleados hace ver al hotel Lucerna y varios de los clientes estábamos molestos. Inclusive un americano le preguntó a la única señorita que estaba saturada atendiendo, que si de qué privilegio gozaba su compañero de no atender a los clientes y ella se disculpó, y se apenó. En realidad es responsabilidad del gerente del hotel supervisar y asegurarse que sus empleados sean profesionales, responsables y que estén haciendo su trabajo.
Excelente hotel, cerca de oficinas de gobierno y plazas comerciales limpio y excelentes instalaciones. Cerca de buenos restaurantes y del centro histórico muy recomendable por ubicación y relación costo beneficio. Muy buen buffet de desayuno.
Excelente atención y mucha privacidad personal amable Buena ubicación execelente para descansar todo limpió y desinfectado en general lo volvería a visitar todo está bien ubicado y muy bien distribuído
Stayed here for 2 nights for business. It is located about 20-30 minutes away from Hermosillo airport and the property has a clean, newer feel to it. Pros: -All staff were friendly and efficient -Room was clean and spacious -Gym was very spacious and had up to 50LB dumbbells and a multi-function pulley weight machine with a pull up bar. You can definitely get a good workout in with this setup. -Located right next to a giant mall that has anything you would need Cons: -The restaurant in the lobby left a lot to be desired. The service was a bit slow and the food was subpar. They do have a full bar though for anyone looking for a drink. The restaurant food quality would be the only thing I would try to improve. Everything else was good and I would stay here again for business.
GGeorge Mora OlivaPues el hotel cumple con lo básico, no tuve oportunidad de ocupar todas sus instalaciones pero por lo menos pude dormir aunque la cama no era del todo cómoda pero para dormir estuvo bien
My family and I stayed the night just last week May 18, 2024, we got room 115 it was infested with flies the window was covered with them. In another incident, my son and I jumped into the pool I had my shirt on while swimming a staff member came out to advise me that I had to take it off if it was a cotton shirt since cotton shirts alter the chemicals in the pool I was confused id never had that said o required of me to do so in any other hotel while visiting Hermosillo maybe the staff member was ***? who knows I didn't take off my shirt. I wouldn't recommend this hotel.