Upon checkin the woman couldn’t be bothered to stop leaning on the counter, thought maybe a medical issue however the subsequent 3 days of our stay we noticed her doing the same at all times of the day. No greeting we lead the conversation. After checking in at 3 get upstairs to room 311 after traveling 8 hrs to arrive to have a male employee tap on the door once and use his keycard to barge right in our room while I (female) was there alone. About 20 min later a female employee knocks twice before I get to the door she comes in! Says she wanted to see if the shampoo was hanging up ?!?!? The room smelled strongly of bug spray and thankfully dissipated during the stay. Pillows smell of dirty hair/sweat. Some plastic covers would be helpful if they are that old. The sound level from upstairs was awful. They got up at 5:30 each morning and stomped around and again around 10am each day. I would say this property lacks sound barrier if that’s important to you or you plan to rest outside of 12pm-6am We come annually for a golf tournament and will post this review to let our fellow golfers know to not stay here. What a restless stay. Not happy We used to be Hilton Grand Vacation Club owners and this is not Hilton standards.
This was our second year in a row visiting. The staff are always friendly and the food and drinks are always delicous. The entire facility is always clean. The heated pool is a plus for this time of the year. Beach is easily accessable. The resort is friendly for couples as well as families.
Very very very nice hotel very clean and updated excellent in everyway , we stayed here for three nights could have been very happy to stay here for a month, the room was the biggest and cleanest room ever, restaurant , front desk staff all excellent as well . stay here you will like it !!!!
While it was a very pretty resort with courteous staff, I had a couple of issues despite being there only one night. - When checking in, the staff didn’t give us a “lay of the land” and what was available to do. It would have been helpful to know about beach access, pool hours, towels, chairs, etc. - in my 35 years of travel, I’ve never had an allergic reaction in a hotel room like I had at this Sonesta. The fragrance seems to be pumped through the HVAC and I was terribly allergic to it. I was on the 4th floor and I don’t know what difference it may make, but this was a crazy experience. I guess it is just personal sensitivity, but again this is the first time I ever experienced this. If you are sensitive to fragrances, it may be worth checking in advance to see if there’s any way around that. - the shower was barely more than a drip. If I was there more than one night, I would have contacted the front desk.
AAriel AlexandraWe slept in everyday, so cleaning never managed to get in our room. The floor was filthy after the first day from sand and silt.
The bathroom either didn’t have a fan or it was tied to one of the lights and was broken. The room was constantly humid and our swimsuits never really dried.
The public areas were clean and well kept. There were a lot of families, most of whom were great. Eating breakfast to the sound of a girl being beat by her younger brother with a stick wasn’t fun on that one day though.
The location was a two block walk from the beach and was quite close. Mostly what you’re paying for here is the location.
Bbkatkins301Travelers beware: My husband, traveling alone, checked into the Red Roof Inn on Hilton Head Island, SC on April 3rd around 3pm. Everything looked fine in the room, so he left to go to dinner with some friends. When he returned around 8:30pm and turned down the bed, he found dirty sheets. Housekeeping had made the bed with the sheets being left dirty!! He went downstairs to the front desk to inquire about getting clean sheets. The front desk attendant (an older lady) was very nice, apologized, and gave him the clean sheets. But since housekeeping had gone for the day, he had to put them on the bed himself!! The rest of the room seemed, fine with the exception of some gnats (or some other type of small fly) and the hot water coming out of the sink being brown (briefly). When he told me about his experience the next evening, and as he is not one to address issues, I called the front desk. The first person (a young man) answering the phone listened to my complaint and then put me on hold. Another person then picked up the phone and asked if she could help. I gave her the information I had given the first person. She then proceeded to tell me that this is a budget hotel (the rating is 3 ½ to 4 stars, so I don’t consider this budget), that they are short staffed, and that housekeeping goes home at 5:00pm. She did apologize and explain that they had changed the boiler that day or the day before and that may be why the water coming out of the shower was brown. She also told me that he could check out if he wanted to (? the room was prepaid). I told her everything around there was booked and he had nowhere to go. These are adequate explanations/suggestions, but there is no excuse for someone making up a bed with dirty sheets when the room is going to be occupied by a new customer!! I believe the Manager was there at the desk with her, but did not offer any compensation, which is what I feel would have been the right thing to do. This hotel is in a great location, right next to Shelter Cove Marina, but we will never stay there again!! I booked the room through Priceline, whom I also called with my complaint, as I thought they ought to know what type of issues we encountered at this hotel. The customer service person was nice and sympathetic but said there was nothing she could do about the situation.