Made a booking with AsiaMiles and wanted to change the booking due to Saigon being closed and locked down in the pandemic. (Unable to fly to HCM.) The hotel was not even open or answering calls on the check in date and later, when someone could be reached they wouldn’t change the date or consider a refund. Truly reprehensible. So can’t recommend and would advise you walk far away from such a place. Hotels like this who try to grab cash from their guests are what’s wrong with the hotel industry here.
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