We had booked 3 nights in the Hotel del Sole, mainly for its perfect location to visit the the ruins of Pompeii, which are literally across the road. The suite we were given was very large, but the amenities were cheap. There was a kettle and cups and a tea bag available, when I asked for some sachets of coffee for the room, was told 'no you have to come down to the restaurant each time'. However, worst of all was the response I received when we told the staff the balcony door had a broken lock (overlooking the main road!). We were told, 'it is like that'. 'The staff seemed completely uninterested and couldnt really care less about guest services. The continental breakfast on our first morning was very poor, limited and not of great quality (I'm sure they had powered scrambled egg!) So much so that we decided to find a better hotel which we did a few 100 metres on the same street and were treated to first class service (we lost our money for the remaining 2 nights at Hotel Del Sole, but I didnt mind at all, it was well worth checking out early.