Gutes Hotel. Es spricht fast niemand Deutsch. Einrichtung gut. Duscharmatur müsste neu montiert werden. Grosszügige Zimmer.
Hatten das letzte Zimmer , zu unterst und am weitesten von der Rezeption entfernt. Mitarbeiter sehr freundlich
It's a hotel for mass tourism... and achieves good success that way so all was well arranged for guests. Some trivial problems may come for individual guests in that setting... Such as parking our rental car was a bit difficult due to the lack of parking spaces at nights. Oh well... It was a nice stay for us anyway.
El hotel se encuentra en una plaza en pleno casco histórico de Santa Cruz, por lo que para aparcar nos alejamos unos 10 min andando, que no está nada mal, además tienes todo tipo de comercios cerca. El personal atento y educado, la habitación tenía una terracita a la plaza con buenas vistas y estaba muy limpio. Sin duda una opción genial en relación calidad-precio.
La ubicación indicada no es muy exacta respecto a su ubicación real. Las piscinas se encuentran 'encajonadas' entre los edificios y son más pequeñas de lo que parecen en las fotos. La persona de recepción que nos atendió fue muy amable, le pedimos algu a recomendación y fue un acierto total.
El personal de recepción es escaso para atender la gran cantidad de clientes que llegan y salen del hotel. El sistema establecido para contactar con recepción no nos gustó nada, no hay un teléfono directo, la centralita pasa la llamada pero nadie la atiende.... después de intentarlo 4 dias antes de nuestra llegada fue imposible.
Séjour incroyable ! Contrairement à certains avis négatifs concernant la propreté de l’hôtel, nous avons au contraire découvert un magnifique hôtel très bien situé près des commerces (juste en face d’une supérette et du centre ville) La chambre était impeccable ainsi que toutes les installations de l’hôtel. Et le personnel hyper bienveillant ✨ Nous avons eu la chance de séjourner pendant le carnaval 🎭
Прекрасный отель в чудесном месте! Нам очень понравилось пребывание тут. Сервис на уровне, все комфортно, удобно, чисто, завтраки вкусные. Территория приятная. Вид с балкона потрясающий! Если любите засыпать под шум океана, то это место для вас!
ゲゲストSanta Catalina Hotel is undeniably a historic architectural landmark, but as a hotel experience it fell well below expectations. On arrival, the service felt cold and somewhat pretentious rather than welcoming, with concierge staff coming across as detached and pompous rather than genuinely hospitable.
A key reason for choosing the hotel was the prominently advertised rooftop pool and views, only to discover after check-in that access is restricted to suite guests. The spa is similarly limited unless you pay €15 per person for 90 minutes, which feels disproportionate given the modest facilities. These restrictions are not clearly communicated at booking and leave a sense of being misled.
Several of the lounge and communal areas were also frequently reserved for corporate events and seminars, which further diminished the sense of a relaxed hotel environment. As a guest, it often felt as though you were secondary to business groups and functions moving through the space, even in more personal hotel moments such as walking through common areas in a robe.
In-room entertainment is very dated, with a non–smart TV offering only basic local and satellite channels. Room service carries a €5 delivery surcharge, while on-site dining is largely limited to high-end fine dining with little casual alternative.
It is also worth noting that Las Palmas sits under a noticeably less favourable microclimate than the south and west of Gran Canaria. During our stay, conditions were consistently cloudy, windy, and cool, which further limited the enjoyment of the hotel’s already restricted amenities. For those seeking reliable sun and beach weather, the southern or western parts of the island are a better choice.
Overall, despite its striking heritage setting, the combination of underwhelming service, restricted access to advertised facilities, dated in-room amenities, corporate use of guest spaces, and disappointing weather made for a stay that did not feel justified by the price and is not somewhere we would return to. The atmosphere and clientele also skew noticeably toward an older demographic.
ゲゲストLovely clean accommodation, and an easy drive from the airport - perfect for a late-night arrival. The staff was very friendly, with biscuits and water refills available at reception. The apartment itself was super clean and felt very new. Our Wi-Fi didn't work the night we arrived, but I think that was just a temporary blip. The bed was nice, and the place felt spacious - a good place to work remotely from with well-stocked cupboards in the kitchen, and a good dining table too. There was also a lovely pool area with plenty of loungers. If you don't mind not having beach views, this is a good sun and pool break option.
ゲゲストWe had an amazing time here the staff are very friendly, the food was very nice and a variety. The drinks are better than most 4 stars I stayed at. The location is on point, the rooms are comfortable enough, it's worth vtge prices. Thanksvto the restaurant and bar staff for working hard to please the customer. The pools are clean and well located. They also have a pool bar which is not part of all inclusive. Drinks are reasonably priced too. I will definitely go again.
LLauris.little.worldAbsolutely stunning hotel! It literally took my breath away when I walked in. The staff are all amazing and so friendly. The rooms and the grounds are incredibly clean. The pools are stunning (there are busier and quieter ones so no lack of options at all). The beach and shops are a few minutes walk away. The food is spectacular! There’s something for everyone: shows, sports, pools, shopping. I just can’t give this resort enough praise!! We will definitely be back.
ゲゲスト宿泊施設は更新が必要で、TLC が必要で、彼らがそれに達するまで。とても清潔で、スタッフはフレンドリーで喜んでお手伝いします。冷蔵庫とやかんにはダブルプラグが必要ですが、彼らは素早く、両方を一緒に使用するための拡張リードをくれました。風の強い夜があり、プールに座っていたので、内部のバーが開いていないのは残念ですパティオヒーター付きのバーで やってない
あなたの宿泊施設で、プールの周りにタオルを置くことについて言われているのは素敵です。使用されていない場合は、サンベッドをブロックしないように取り除かれます。
食事の選択時間と、オールインクルーシブで利用可能なスナックの時間について訪問を続けるために、いくつかの書類を作成できます。
あなたがプールで使うタオルを手に入れるのは素敵なタッチです。
食べ物は3つ星に適しています、そして、より高い季節に問題になる唯一のものはダイニングルームで1トースターです。
私はここでの滞在を十分に楽しんだ。私は再びここに滞在します..
YOU ALL SHOULD BE PROUD OF YOURSELF XX
私は人が外の道路について置いたことを知っていますが、ホテルは理事会に下がるので、これについて責任を負うことはできません..