ロムルスのバスタブがあるホテル

部屋はとても広くて広く、設備や備品も充実しており、衛生面も良く、親切で丁寧なサービスが備わっています。デルタ航空の出発ゲートまではすぐにホテルのフロントデスクに行くことができる直通エレベーターがあります。

NOTE: I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel. And, I apologize to Holiday Inn Express. Therefore, I am resubmitting this review for the intended establishment: HOLIDAY INN DETROIT METRO. AIRPORT SHUTTLE EXPERIENCE: Several guests including myself arrived the same time via hotel airport shuttle. Shuttle driver was very polite, courteous and respectful. However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area. We waited for approximately 10 minutes before a staff appeared from back office. With a very solemn/cold facial demeanor we were individually checked in. No welcoming remarks, etc. It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary. RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day) Basic western breakfast (limited selections). Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast). I was rather uncomfortable with this encounter. I immediately brought this issue to the front desk staff about the gratuity issue. Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s. From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude. As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website. Unfortunately, it was an extremely “SUB-STANDARD” experience to me. Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover. The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments. Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service. Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a timely manner.

私たちのフライトが午後10時45分に到着したので、私はここに部屋を予約しました。私たちは20-30分ドライブを町に送りたくありませんでした。驚いたことに、空港と高速道路にとても近いため、ほとんど完全に防音でした! .チェックインはとても効率的で、部屋も広くて快適に過ごせました。小さな電子レンジ、適度なサイズの冷蔵庫があり、バスルームは一度に2-3ユーザーに十分に広かったです。朝食の広がりは非常に寛大でした。通常のシリアルに加えて、フルーツ&ペストリー、ビスケット&グレイビー、ソーセージ&スクランブルエッグ、ワッフルなどもありました。自転車&トレッドミルが数台ある小さなジムがありました。ゲストランドリー、ATM&グラブ&ゴーフード用のミニ「マーケット」を見ました。

空港に近い良い場所、乗り継ぎ宿泊施設に適した、便利な駐車場、完全なセット、いつものようにコートヤードスタイル、良い価格、お勧めの価値、北米の旅行は家族の生活に適しています

私が転勤したとき、一晩滞在しました。ホテルには空港シャトルバスがあります。フロントデスクに電話して電話を取り、バスのピックアップドックで待つ必要があります。部屋はきれいだったし、朝食は良かった。トランジットホテルとして、価格はOKです。

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お金の価値、どこにでも住むことができます

ホテルは空港から 5 km の距離にあり、早朝 3 時半のフライトに乗りたい場合は、24 時間運行の空港バスが運行しています。ホテル内にレストランがあり、食事も美味しいです。ホテルの設備は全て揃っております。

Booked this hotel because it had decent reviews and a shuttle to the airport. Arrived and after my ride left and I was checking in, just before I went to my room, I asked if I could book the shuttle for 6:30. I was told they don't have a shuttle. I said your website states ”free shuttle to airport” He said I know, we have asked them to take it off the website many times, and they do, but then they put it back on. Was told I would have to take a taxi. I would NOT have booked this hotel knowing that. I double checked when I got to my room and the website still says ”free shuttle to airport” This is FALSE advertising and the hotel is definitely aware of the fact it is on their website and they do not offer it and haven't for quite some time!! I will be asking for a refund for the cost of my ride to the airport.