From the moment I walked in the door, I was greeted with a welcoming smile from Miss Deborah at the front desk. She checked me in efficiently and asked if I needed anything, assuring me to let them know if I did. The next day, after returning from work, I met the housekeeping manager, Kristopher. He assured me that they are there to assist in any way possible, no matter how big or small, I had to check out after 18 days to go home, and Kristopher was there to assist me. He went above and beyond, and his staff was amazing. Another front desk person, Ashlyn, was very professional and communicated very well. If I ever have to stay anywhere again, this would be the first place I would select. The hotel was always clean, the breakfast hot and wonderful. No complaints of noise the entire stay. Perfect for families or business.
Checkin staff very pleasant Used to stay here frequently but do not think we will return. Good location but the facility has been allowed to run down. Rates are cheaper than in the past but it’s a race to the bottom of a quality stay. Bed is worn out and uncomfortable. Electric outlets will not hold a plug. Generally rundown condition. Serious need of renovation. TV is small and difficult to operate. Not likely to return.
We had a wonderful stay ! Felt right at home and just a two minute drive to the Philippines consulate. We will be in Houston again soon and we will definitely stay here again ! Thank you !
Ok, where do I begin. When I walked in around 5:30pm on 10/9/23, I was greeted by the front desk staff, the young gentleman was very nice and friendly. I went to my room initially because the app said my electronic key was ready to use. Went to the 12th floor and nope, trek back down to the lobby and had to get a regular key. Frustrating to lug my stuff back downstairs. My room was really nice, size wise and they do clean it as well as possible but as all the reviews say, extremely outdated, needs everything replaced. What was really frustrating was the temperature of the water in the shower. Early in the morning, you turn on the water, you have to get in because you're on a time crunch. You stand there, sticking one arm at a time in the water and you're dying because it's so damn cold. By the time you get through most of your body, it finally warms up just in time to wash your hair. On my last morning there, I had a 7:20am flight so I was in that terrible cold shower earlier than I'd like to think about. Yes, I would run the water ahead of time as much as possible but come on! The hotel has potential, but they need to put some serious money into it. The hallway on the way to the elevators has some type of scented thing plugged in, I had to gag as I passed it everyday and wondered what needed to be covered up, scent wise. I've stayed at the Aria in Las Vegas, amazing smell when you walk in, they aren't trying to cover anything up, it's just a wonderful, stays with you and even provides a memory to reflect back on type of smell. Anyway, I was attending a conference. The room itself was fine, no issues there, however, each time we took a break to use the restroom down the hall by the restaurant, it was an adventure. We all laughed because you never knew which sink would leak out water and which would provide the soap. You also, typically had to use a roll of paper towel that sat on the counter that you had to rip off a piece to dry your hand. It was crazy. I would stay again if I absolutely had to, the convenience of attending my meeting and going up to my room during a lunch break was really nice. Sorry, I hate to give a negative review but maybe someone will listen and sink some money into this potential of a hotel. Nice employees though!
D by Marriot houston Westchase asa johnson注意!彼らは私の予約済みの部屋を解放し、私たちはすべての周辺ホテルに完全に予約されている場所に赤い目で到着しました。これらの部屋は数週間前に確認されました。彼らは過売になるまで電話したりメールをしたりしませんでした。私は文字通りレンタル中に電話をかけて、途中であることを知らせました。彼らは予約が多すぎるので、別のホテルに電話する必要があると申し訳ありません。私たちのダブルルームの場合、なぜ彼らは誰かに両方を与えたのかわかりません???私はそれが受け入れられないと説明しました。ここには、彼らの思いやりのために彼らが送った部屋の写真があります。汚いのはただ汚い。金型、髪、汚れ、走り落ちた。私たちが予約のために現れた後、彼らはついにキャンセルメールを送りました。アシスタントであるオースティンゲルデスは、私たちの部屋を譲ったゼネラルマネージャーであり、彼は電話を返さなかった。彼の混乱を片付けようとしている勤めている貧しい女性に、私は気分が悪かった。彼女は電話で私の番号を彼に渡しましたが、彼は電話をかけませんでした。なんて思いやりのない。これは出張で、彼らは悪夢としてそれを始めました。恐ろしい練習とマリオットの評判を損なう。
I booked this hotel based on stars and without looking at the actual reviews. I should have looked at the reviews and pictures. I was in town for a stressful reason so I didn't have the time or energy to complain and really, there wasn't any sense in complaining. This place has been run down for quite some time, and complaining wouldn't have made it better. I figured I would just make do but I also discovered I had only hand towels in my room. I called the front desk and the person who answered had to ask me what room I was in, so obviously, even their phone systems are so outdated that it didn't tell her that information. I waited about twenty minutes and called again. She let me know that they were waiting for the dryer. !!! I used a hand towel because I had to leave. When I returned, no towels had been delivered. I went to the office to get them myself. The phone no longer worked - it only gave a busy signal. The person in the office looked like she was half asleep and sitting on her own phone but she kindly gave me towels. The unit itself was filthy with grime on the doors. The toilet paper holder was falling out of the wall. There was peeling paint and damage to walls and furniture. There wasn't hot water. It got just barely warm enough to tolerate. All in all, it's just awful and needs a complete overall. The fact that this is a Marriott property is incredible. Someone needs to do a site visit and then begin the renovation process.
- LOCATION: from Intl. Airport (IAH) that is far about 29 km N. ride Bus #102 +1$ Ticket +every 20-30 Min. +working from 04:42-23:42 until last stop in D.T. then walk about 2 km S.E. or ride another Bus #11-54 or take Tram (Red Line) against 1.25$ /for 3 hrs. From another Airport (HOU) that far 15 km S.E. ride Bus #73 +Bus #11-54. “Randalls” big Supermarket & CVS walk about 1.5 km N.W. Space Center (NASA) 45 km S.E. there is no Bus. “Sylvan” Beach or Port are about 40 km E.S. ride 3 different Buses, I can’t do, #9-11-82-137 +Bus #40 +Bus #7. Actually, there is no real Attractions in Houston. - ROOM: is as described during booking “Bed-6 Male Dormitory Room” is space enough +ceiling Fan +central AC +Windows +Dressing room +the wide Bed with its own (Safe box with Code, In general each door supplied with Code, +semi short Curtain at bottom bed only +Lamp +Socket +Hanger +but without own Shelf or Fan). - Its Private BATHRoom: is luxury with hot Water +Towel +good Soap +Shampoo +Dryer +other Accessories. - HOTEL: from 3 Dorms. Room in 3 Floors, Nice neat clean Shared Area contain complete Kitchen (Refrigerator +Oven +Microwave +Kettle +Toaster +Kitchenware) Plus Sitting Area with library +big size TV +Games +Balcony +Toilet. - STAFF: is originally from Philippines +Help +Map +collect the all Amount before a few days from check in +not 24hr. from 09-18:00 approx. … Its big Disadvantage is the big time difference 4 hr. between Check In & Out from 11-15:00 and there is no Early Check In before 15:00 even there is the availability except after paying 15$ and the same amount paid if you check out after 11:00. And, its big Advantage is 24 hr. Free Open Foods & Beverages (Tea +Coffee +Chocolate +powder Milk & Toast +different Cereal +peanut Butter +Nutella +Jam.
The hotel is in a great location. It’s close to everything you need. It’s clean, quiet, and has friendly staff. I will definitely stay here again when I’m back in the Houston area. Bernard was really friendly and kind to everyone he encountered.
JjennifermN1408IFI travel frequently for pleasure and work. The staff here are so friendly and welcoming. I genuinely felt they went out of their way to make my stay the best it could be. My dog traveled with me and he got spoiled too by the staff. Will be back again soon. This will always be my first choice for stays in Houston. The staff at this hotel are top notch! Thank you all for that, you made this visit stand out from other properties. Ross and I can't wait to visit again soon!
ゲゲスト1. *DoubleTree by Hilton Hotel & Suites Houston at the Galleria IS THE FIRST HILTON-MANAGED HOTEL I'm STAYING IN WITH SUCH UNHOSPITABLE AND UNPROFESSIONAL FRONT OFFICE STAFF.
2. The front office staff, unfortunately, are a new guest’s first contact but they lack professionalism and decorum. First impressions last forever, they say.
3. They don’t wear name tags at the front office (except Pinky Pradhan), so they carry on providing sub-standard services in anonymity.
4. THE RESTAURANT STAFF ARE ALL SO CORDIAL & SO NICE.
5. The food was excellent.
6. The facilities are super (gym and pool) except that the lifts are so slow and were perpetually being fixed for the seven nights I stayed there.
7. Only one electric power outlet (charging point) in the King size room, which was far from the work desk. So, laptop use was not fun. I was on a business trip, not on holiday
8. I was told that a guest has to be Hilton Honors DIAMOND to qualify to have a bottle of water in your room...amazing!
I chose the hotel because of its proximity to JW Marriott, venue of my training, so I could do a few minutes' walk to and fro. I wish I stayed at the Marriott. I may not recommend DoubleTree by Hilton Houston at the Galleria to any one I care about.
Wanted a close getaway for the night someplace to relax with a pool, I was not disappointed at all!! Had a great time the room was clean and nice and cool when we checked in, it also had a nice little fridge and microwave ❤️we headed straight for the pool, and enjoyed the pool the entire evening!! It was amazing ❤️ The front desk hostess Jessica was amazing, when I arrived she was helping multiple guests with their needs and she was still able to welcome me in with my needs as well...she was great!!! I will definitely return next time I need a stay away ❤️ and the food trucks near by were amazing as well, we didn't have to drive to go anywhere, and that's just what we were looking for. Very satisfied 😊
The manager Maria at this location is absolutely horrible and should be removed immediately. This lady called me to ask me about a review I left, I explained why I left the review she proceed to talk over me & address what guest stated to her to make speak to them rudely and that she never talked to me. I then advised if you are a leader no matter what ppl say to you, you should never act in that manner. She then talked over me again. I asked her could I finish she continued and stated I’m on a do not rent list due to her rudeness and the lack of her staff processing my reservation correctly. Her, the housekeepers and her staff is absolutely rude and should be replaced immediately. She is the reason this hotel is going down and the reviews are ridiculous. The only person who is professional is Nesha!