ハンタードンのケン・ロックウッド・ゴージ野生動物保護区ホテル

私の娘n私はこのホテルが大好きです。私はちょうど彼が私のカードに2xnを請求したホストとの悪い経験をしました、私たちが食べ物を手に入れるつもりであったまで私たちが25マイル持っていたガスのためのお金がありませんでした..... n私はまだそれを持っていません彼は午後11時遅くにsd私はそれを持っていたでしょうnsd何かn彼はsdああ私は間違っていました壁に食べ物を使わない場合は、数日でbkになります。デビットカードを使用する場合は、おそらく5営業日かかります。3xnはまだ待っています!!!!それに加えて、私が上層部に話しかけた男は、私が本当に20を支払わなかったと私に言った!!!!! ?????ホストは私の請求書にそれを追加しましたが、私の電話でさらに20を表示していますか?????私はどうやらあなたが20を支払わない場合、システムがあなたに部屋を予約させない場合、私が何をpdするかを知っています!!!!!だから私は60ドルを待っています!!!それに加えて、彼らが私に請求したのは、そのとても素敵な美しい場所n非常にきれいなimだけで、彼らは私を彼らのねじ込みのために収容しなかっただけでイライラしました!!!!

趣のある小さな町にある素晴らしい歴史的な旅館。私たちはウォーレンの部屋に泊まりました。とても広として快適です。素敵な設備のあるクリーンルーム。間違いなくこの旅館をお勧めします。一部の部屋は通りに面しており、交通騒音が気になる場合は、旅館の裏側に滞在してください。ブルックは私たちにおいしい朝食を作ってくれて、私たちはここでくつろいでいました。

私たちが町にいた結婚式に非常に便利で、静かな環境にありますが、すべての高速道路だけでなく、すべての地元の町や村にも近いです。ホテルは清潔で快適で、最近明らかに更新されました。スタッフは快適でフレンドリーでした。バー/レストランは早すぎると、ナイトキャップとF&Bクレジットの使用から私たちをだましてしまったと言います(バーは魅力的に見えたし、プレミアムバーボンの優れた選択がありました)。私は間違っているかもしれませんが、ホテルは満員に見えず、ダイヤモンドのステータスにもかかわらずアップグレードは提供されませんでした。価値のある良い価格と私たちが愛していたことの1つは、私たちが眠るのに十分涼しくすることができた部屋の温度の制御でした。家族全員がこのエリアにいるので、私たちは間違いなく戻ってきます。

We came to stay at the hotel for a Wedding for one night. Our stay at the hotel was short, thank goodness. Our check-in process started off difficult because nobody was at the front desk and then once we were checked in, we had to ask for a Wedding gift bag as the gentleman forgot. We got in the room and I noticed the comforter had brown dirty marks all throughout. I called and spoke to someone and they said they will have somebody change it. When the two housekeepers got to the room, they decided to tell me it was humidity and not dirt. I didn’t know humidity can dirty a comforter. And if that's the case, I am assuming there is way too much humidity. After arguing that I wanted it changed, they finally did so. After that, I noticed crumbs all over the floor as this room has never been vacuumed between stays. At this point, I had to get ready for the Wedding and didn’t have time for another argument. For $200 at a Holiday Inn, I am expecting a clean room for me to get ready at and to sleep. I went to the Front Desk while I was leaving and yet again, hard to find somebody there so I waited for a little bit. I then told her my scenario and she said housekeeping left for the day and she would notify her manager. Never heard anything. Early that morning, we were checking out. Once again, I am saying “Excuse Me” because I see somebody in the office to the left of the Front Desk but nobody is acknowledging my presence. The lady finally comes out and tells me “oh, the manager gave you $20 off your stay.” I just wanted to leave because of the lack of customer service. That following Monday, I called the hotel and spoke to Linda, Director of Sales. She heard me out and basically told me I was a liar, because the housekeeping is so good, and there’s always somebody at the front desk. She said the last time somebody called to complain was 2 years ago, the reviews here show otherwise. She said she would get back to me and I have yet to hear from her. This just explains why I don’t believe what she has to say is not the case. I would have left if it wasn’t for the Wedding. I do not recommend staying here.

First of all, I haven't even checked in. We have an upcoming booking. And we had all sorts of questions and requests. Had 2 different rooms. Even before I could request for rooms to be adjacent, Nelda understood the need. And offered that she will have rooms adjacent to each other so that its easier for the family. Next, she answered all other questions with patience. I am looking forward to this trip, more than anything else, to meet customer service experts like her who are dedicated, passionate, friendly and goes above and beyond to ensure the visitors are comfortable and have a good experience. You are doing a great job Nelda.

On arrival, we were greeted by a friendly staff member. He offered a choice of rooms and asked which floor we wanted to be on, and then he asked if we wanted housekeeping service during our stay, which was three nights. Because it was Christmas weekend, we told him we would go without unless we needed more coffee for our room. He advised us they no longer provided in-room coffee but it was available in the lobby 24/7 and was brewed fresh every hour. Our room (104) was clean and welcoming, the bed was very comfortable, and a refrigerator and microwave were there and in good condition. It was a little cooler in there than we like, so we turned the thermostat up a couple of degrees. From that moment on, every time the heat came on it sounded like a jet plane taking off, and when it turned off it sounded like a jet landing. Not conducive to a good night’s sleep. In the morning we went to use the shower, and we couldn’t get hot water. Tried to call the desk and got no answer. Had to get dressed to go to the desk, where the girl told me it sometimes shut itself off when the weather was cold, but she would turn it back on and we’d have hot water in 5 or 10 minutes. I got the last of the coffee from the carafe in the lobby, took it back to the room, and it was obviously not brewed during the past several hours, probably left over from yesterday. While waiting for hot water, went on my tablet and used the free Wi-Fi, which was good. After enjoying a hot shower, I tried shaving, but the mirror was all fogged up, and there was no exhaust fan. After it cleared, still couldn’t see much because of the poor lighting. Those strips of light down the sides of the mirror are totally inadequate. Nice mood lighting, but not good for seeing your up close. The free breakfast was good if you didn’t eat the eggs, which were supposedly scrambled, but apparently they were made from rubber, as I couldn’t even cut them with a knife. The waffles and muffins were good, and so was the yogurt. When we returned to the room for night two of listening to the jet planes, we had no Wi-Fi. Oh well, it was cold and windy, so maybe the cable was down. From then on, the was no Wi-Fi whatsoever. At checkout, we were told their system was down, so they would have to email our receipt. We will not be returning to this hotel , even though the location is ideal for us when visiting family. We’ll pay a little more and drive a little farther, but hopefully we’ll have a more pleasant stay somewhere else. I must add that the weather was terrible, with frigid temperatures and high winds, so a few of the difficulties could have been caused by that and not to be blamed on the hotel or its staff.