Arrived here n pouring rain and found reception closed as re building. Went to their sister newer hotel next door and found I had to book in there. No restaurant open so had to go to Burger King across the road for dinner but managed to book breakfast in the newest hotel. Room had no electricity so got soaked goi no to inform the person who booked us in she came over and confirmed that power was not working ( didn’t believe me). I Found the fuse box and breaker reset so we had power, however out heating was non existent so room cold and had to leave the water running for 8 minutes to get it warm enough to have a shower. It appears that we are the only ones in our block so cannot understand why we could not have a ground floor room, it didn’t help My angina climbing stairs in freezing rain. Overall a bad stay which is unusual as we have stayed here before this year in January and even with covid regs had a lovely stay. Heating been on three hours and still room is freezing.
The property is outside Pau central and although the grounds are very grand, it’s all a bit tired. Found the staff friendly and the food pretty good but really not what I’d expect from a five star hotel. When we arrived it was extremely hot and a room with air conditioning was vital which we were pleased to have been allocated. The bedroom was adequate, clean and comfortable.
Très bon établissement, localisation au top, service imeccable si bien en chambre, en réception et en salle. Chambre très spacieuse, moderne, literie et oreillers parfaits. Très grande gentillesse de tous le personnel. Petit bémol le surcôut pour l'accès piscine !! J'y retournerais sans hésitation.
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