イロイロのアスコットホテル

I booked 3 rooms, 1 suite and 2 deluxe rooms, for 3 days and 2 nights for our wedding. The first night my fiancé had a problem with their bathtub. While he was using it the water leaked from the tub and it was flooding the floor of the bathroom. I called 3 times for room service but no one came to clean it up. I also asked for plates because we wanted to eat in our room but again no one came up to bring the plates I asked. The highlight of the catastrophic stay with them was when we checked out after our wedding. We were packing all our stuffs to bring home when 1 of the staffs gave us flowers that was put together with our stuffs from the wedding thinking it was ours as well. After an hour they called saying those flowers were not for us and it was from another wedding, asking us to bring it back because they needed it. We brought it back and spent our own money for the taxi, and they kept calling us asking if it’s already on the way when in the first place it was there fault for giving us the flowers. Flowers were delivered and they didn’t even paid for the taxi when it was delivered. We were the ones who paid for it. I am so disappointed with what happened for the whole 3 days of staying there.

このホテルを選んだ主な理由は、SM シティのすぐ前という立地です。スタッフは素晴らしく、警備員、フロントデスク、ハウスキーピングに至るまで全員が素晴らしいです。彼らはフレンドリーで親しみやすく、すぐに助けてくれます。唯一の欠点は、部屋自体にいくつかのものがあることです。壁紙が剥がれ始めています。枕は本当に使い込まれたような見た目と感触で、有名なホテルにあるようなふわふわしたものではありません。そして、ケーブルテレビは、私がすでに数時間視聴しているにもかかわらず、突然いくつかのチャンネルを遮断し、それらがサブスクリプションに含まれていないことを通知しました。また、コンセントは2つしかありません。 3人で泊まれるはずの部屋って変だと思います。

イロイロ市のほとんどのものに近い高級ホテル。 SM Mandurriaoメートル先。フレンドリーなスタッフの助けを借りてタクシーに乗るのは簡単で、メガワールドは徒歩圏内です。10階のプール、ジム、たくさんの選択肢があるおいしい朝食、リーズナブルな静けさ、快適なベッド、良い水圧、温かいワットワー

We had our own private driver, but taxis are available at hotel for short trips. We mostly ate breakfast since we gone most of the day, but their inasal chicken was to die for. This was our fourth visit. Will come again. We had fresh coconuts prepared daily with delicious jelly to feast on.

ホテルは素晴らしかったです！素晴らしいサービスのある5つ星ホテルのようです。ロビーには2台のMacコンピュータがあり、Wi-Fiは強力で安定していました。ホテルのエレベーターでは各階に行く前にルームカードが必要なので、安心感もあります。部屋はきちんとしていて清潔でした。ただし、給湯器が正常に機能していなかったため、冷たい水でシャワーを浴びなければなりませんでした。寒い！全体的に、お店やレストランにとても近いのでアクセスしやすく、素晴らしい滞在でした。

Unlikely to other hostel, they change linen and towel everyday also clean up too. Very well organized and safe. Good for the money value.

First time in this hotel. So far I'm impressed with the cleanliness and professionalism of the staff. I'm definitely coming back in the future. The only thing I think needs improvement are the towels. I find it old and not the typical quality I used in past hotels I've visited .

ホテルの構成は良好で費用対効果が高く、国内アプリの価格が現地電話の価格よりもはるかに高く、国内アプリには朝食が含まれていません!

Although the hotel LOOKS nice and is well designed, it is so poorly operated and managed it really ruined our stay. It all started at checkin when on my booking I had requested two adjoining or adjacent rooms as we have 4 small kids and total 7 in our party. I was given two rooms on two different floors. It wasn't until I complained loudly and explained my written request that they finally accommodated us. They only gave us one key for each room and since the room requires a card key for power and air con I asked for an additional key to which they wanted more money. It went down hill badly from there. When we got to the room the kids quickly realized that both rooms doors never locked and anyone could just walk in our rooms without a key. (This was recurring throughout the stay) Next was that the room air con remotes didn't work because the batteries were dead. Next were the non working TV's. And then the broken safe. Then the non working refrigerators. After that was the non-existent hot water. That one really pissed me off as the staff decided that I was an ***** that didn't know how to operate a faucet and they were going to teach me how to turn it on after I had waited over 10 + minites for hot water in the shower, bathtub and sink. How insulting and belittling to me to think that I don't know how to turn on hot water. Ultimately the hot water that evening was at only 37c. The errors continued throughout the evening until bed with the room, towels, internet, etc. During that evening I asked to speak to a manager about my issues as they were far too numerous but I was told there wasn't one available until Friday. So I told them I wanted an appointment on Friday. Our next morning we went to the restaurant for our included breakfast. Although there were 9 workers from my count and only 4 guests we got zero service at all. Not to mention the food was all cold. Their selection was purely Philippino and very few options either. My kids had toast for breakfast. We then went swimming in their pool. It's a nice view there on top but unfortunately there were no towels for us and the bathrooms were disgusting with no way for us to wipe or clean ourselves. Can't imagine how many get back in the pool like that. Surprisingly, they did have hot water there. When we returned to the room, none of our room keys worked for either room. We got news keys again. Then as we were getting ready to leave I realized that one of the keys they gave me could actually open ANY ROOM IN THE HOTEL. I asked one of the front desk people to accompany me while I showed them and they KNEW they had given me a master key and were ok with it. What ??? Later that morning we left for the day and returned at 430pm. I anticipated meeting the manager upon my return but unfortunately they arrived at 2 and left at 4 and they decided since I left the hotel I didn't need the manager anymore. Upon returning to the room we found out that the room doors were unlocked