エンバシー スイーツ バイ ヒルトン クリーブランド ロックサイド(Embassy Suites by Hilton Cleveland Rockside)

The breakfast is amazing. Staff is super friendly. They have open bar for happy hour. Is one of the best hotels in Cleveland

The omelet chefs are wonderful!! The check in staff was excellent as well. Much better than in previous years.

Staff in the bar were super friendly. Traveling on business and the event was hosted here so made sense to stay. My room had no shower gel for 2 days and housekeeping did not service my room but thankfully I brought my own. Restaurants nearby if you don't want to eat at the hotel.

You need a vehicle to enjoy the area. A few minutes down the road are movie theaters, restaurants and a National Park (hiking, fishing, etc.). If you are not going to rent a car - plan Uber/Lyft into your budget.

From the start of the stay I was impressed. Staff was efficient and friendly despite how busy they all were. The complimentary cocktail hour and breakfast was very nice. The room was cozy and comfortable. I will make this franchise my hotel of choice whenever I travel

The staff was absolutely amazing! Jesse sang to us at breakfast. Front desk staff was very welcoming. Housekeeping made sure we had anything we needed. Excellent experience. Definitely will be staying there again!

My family and I enjoyed our stay. My kids didn’t like that the breakfast options the first day so they wanted to get breakfast elsewhere the next day but otherwise our room was clean and we got what we needed out of our stay. The pool was great as well.

Everything was amazing until checkout. I’d asked the night before what was left of my incidental, and I was told I had a certain amount left. The next day, as I checked out, they told me I had a balance to pay… which I didn’t budget for nor was I expecting it. Clearly there was confusion the night before when I asked, because she didn’t say I owed when I asked what was left. The lack of communication and going over budget could have potentially had my children and I in a bad predicament had I not had backup. I don’t like surprises like that.

The hotel itself is beautiful. We were there for a company Chris**as party. It was the other guests of the hotel that were the problem. Cramming 10+ people in a room and leaving piles of garbage outside the door. Unsupervised kids running up and down the hallways. Just gross and disappointing.