「Fairmont by the name only!
I had been to quite a few Fairmont hotels and by far its a strangest one so far!
Pros:
- amazing staff
- great location
- great and convenient room service
Cons:
- Rooms are hit and miss!
First room was humid, smelling really strange and outdated, but was replaced by better option
- Food is a disaster! Buffet has very limited options, food is not tasty. Eating in the other restaurants on the premises didn't help. Ordered a sea food plate for lunch with two non alcoholic beverages just to get a stale, tasteless pile of mediocre food! Paid 285 aed for it(
Just to compare, for the same money we had an amazing food experience in steik restaurant in umbrella beach, with wagyu beef tartar, chicken souvlaki and two salads, sides and drinks!
- There is no place to enjoy evening entertainment. Only two small bars are open with limited options and long waiting time for service」
「Hotel is claiming 5 stars but in fact even 4 stars is too much for the present situation. Entering the lobby you wander if they heard about ”Interior design”.
With a such nice location and a multitude of facilities, probably need a professional management to upgrade its status. First of all to remove the weird things - interdiction for children under 12 yo to enter swimming pool, calling the large swimming pool ”Olympic”, keeping the lobby toilets locked, etc. I saw two managers rebuffing personnel in plain view - where is the discretion?
The staff is very nice, friendly, trying their best to accommodate all requests. Food is far away from a 5 stars status as variety and presentation, but is tasty - congratulation to the chefs. Room is small with cheap and awkward furniture, bathroom - sink is very high, difficult to use and what a poor finishing for the ceramics...
The generous common terrace in front of the room was lovely and facing the sea.
The bed-sheet was worn out and towels tired - generally speaking is needed a refurbishment many things.
The beach is very nice and swimming pools very good all at a splendid location.」