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「清明節算淡季，萬達度假區裏保留了四家酒店運行。 從下訂單開始，早早有工作人員聯繫並加微信。入住順利，雖然客人不多，公區依然温暖舒適。房間寬敞，打掃的乾淨，裝修已經有歲月痕跡，好在維護得不錯。 兩天晚餐都在酒店餐廳，幾乎沒有人，但服務員和廚師還是盡力滿足了我們的需求。總體來説，菜品精緻，份量不大，符合星級酒店水準。 節後的客人更少，早餐改用了更精緻的點餐，非常不錯。」

「來長白山玩住白玉蘭很滿意，位置便利，離集散中心近，出行方便。房間乾淨整潔，床品舒適，隔音不錯。服務人員態度熱情，有問題都及時解決。早餐特別用心，熱粥、包子、熱菜、麪條混沌都有，還有現煎的糖心雞蛋最喜歡，新鮮衞生，口味地道，一家人都吃得很好。性價比超高，強烈推薦，下次來還住這裏！」

「Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them. From Late-Night Arrival to Instant Support Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear. The Heart of Hospitality: Personal Intervention What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions: 1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding. 2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected. 3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation. 4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip. A Testament to Exceptional Service Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience. The Verdict The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care. Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify. Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.」

「The hotel location is convenient for everything. Our room had a nice view and the conceige provides helpful information and especially for the first timer at Changbaishan. The extra penny spent would be the coach for skiing and food. Will be back soon. The people here is very helpful.」

「Luneng Swissotel Villa は今回の長白山旅行で最も正しい決断でした。特に子供たちと出かけたとき、東北地方で雪を見るのは初めてでした。 別荘から出ると、部屋のバルコニーがとても広くて、きれいな雪が積もっていました。 、毎朝バルコニーから美しい雪景色が見えました。タクシーの呼び出しはタイムリーに来て、オンラインで言及されていた30分の待ち時間はありませんでした。含まれている特典はかなり充実しており、特に温泉は実際に雪の中の露天風呂が含まれています。チェックインのときは少し不愉快でした。延吉から車をチャーターして1,300を支払いましたが、2時半に到着したのですが、3時までチェックインできないと言われました。これは正常です。しかし、私は部屋の掃除が不十分だと言い続けました。私たちは半日後に別荘に行くことを許可されました。私たちより遅く到着した人たちは私たちより早くチェックインしました。」

「訂的南坡票，想着住在這裏也方便，酒店非常好，物超所值，帶着長者和孩子，總共兩間房，我的標間升級成了家庭房，之前逛景點住了兩天的民宿，實在需要找個好點的酒店好好休整一下，還是大酒店住着舒服放心，乾淨衞生，温泉不錯早餐可口。服務人員態度也很好，定之前有電話諮詢過到南景區的距離時間，都很耐心的回答並且給出旅行建議」

「在入住兩天前，管家小魏就提前聯繫我了，其實住過很多酒店，接觸過很多酒店管家，但小魏是真的讓我感受到了24小時的高標準管家服務，特別貼心，能盡情吐槽能分享，詢問後給的建議都特別妥帖。 每天都及時分享長白山景區的開放情況。 下了飛機有接駁大巴，大概40分鐘左右到酒店，大巴開得非常穩。 在酒店大堂就能直擊長白山，酒店房間也是一直能看見長白山，還看到了粉色的日照金山。太幸福了！ 夜裡看到了冰稜子，還看到了漫天的星星，很很很被感動。 酒店有一個在一樓的室外泡池，不方便之處在於必須出去才能到泡池，不能直接從一樓室內步出，是一個專門的地方。泡池水温39.6度，個人需要更燙的温度哈哈哈，這個適合全年齡段。 但是泡出來非常冷，去的時候人少，裏面的桑拿沒有開，簡單的洗了澡。房間裏面非常暖和，大年三十也開到了晚上十點。 泡池的景色非常美，一定要去拍個照片。 酒店早餐在二樓，也能看到長白山，可以邊看早上的山邊吃。第一天麪條提前做好了，不願意現場最新的，感覺餛飩麪條都坨了；第二天是按照需要現場做的，放了好多蔬菜，辣椒油搭配好吃，雞湯的！ 早餐總體不錯的。 房間很大（對比瑞士出來的，更喜歡美憬閣），酒店在山上一點的位置，接駁車方便，10分鐘一班，第一站上車，5-10分鐘直達雪場。 雪場適合入門，太喜歡了，學不夠！孩子三小時從零基礎到順利平行式，太開心了，我是兩天學會了半犁式。 酒店附近有小時候人蔘雞，連刷兩次，太好吃了，天麻人蔘。很推薦！！！直接來車接車送。可以讓管家幫忙預約和聯繫。離開了還麻煩管家幫我預訂了餐。 入住時贈送了蜂蜜瓶，好有創意，直接自己加水，孩子特別喜歡！ 不足之處：花了鉅款1398r提前預訂了年夜飯，真的很很很很難吃，孩子沒怎麼吃，就主要吃了點水餃和水果……還不如給準備個高價火鍋…（最主要來之前銷售説出了酒店沒地方再吃年夜飯，來之後瞭解到其實有少數店家開門的，感覺也被愚弄了，不好吃就更不開心了）。但年夜飯的服務人員態度都特別好，銷售瞭解到之後也幫我溝通了，還是感謝的（純粹不好吃，不針對任何服務人員） 房間有大浴缸，竟然還準備了精油球，很貼心！ 總體離開之後念念不忘，感覺不該換酒店的，每天滑雪完很累了，收拾行李更累了…非常推薦入住！！！再次感謝管家小魏23點多還回我消息幫我解決要求，特別感動！」

「What a trip! The rooms are MASSIVE. It's essentially a full apartment. Very spacious and comfortable. The beds are extra extra large so perfect for families. For Western travellers, you may find the bed a bit hard. We were perfectly happy with it though. I personally will recommend Holiday Inn at the resort for those with kids. It's right next to the beginner tracks and that hotel hosts all the children activities and kids club. Though I don't know what the room is like. More from a location perspective. Wanda Jin Suites has 2 buildings. Best to get the 1st building as much closer to the beginner tracks and the service centre to rent ski gears. We were in the 2nd building. I will say from a location perspective, it was inconvenient for us as once you have snow boots on, it's a trek to carry your ski gears back and forth. There are lockers to put your ski gears in so we'll utilise that more next time. You do need WeChat though and if you don't have a local number, it gets difficult. If you're from Australia, just lose the 0 and add 18 at the front of your mobile number and that will get you through. But best to just get a local SIM to save you the hassle. But from a food perspective, they're right outside the building and short walk to the hot springs and the water park which is all included in the hotel fees. Including ski pass and going to the snow playground. At the snow playground, there's snowmobiles for kids to ride on amongst a lot of other activities. But that's extra money. Again, need WeChat. The hotel concierge when you check in will add you into their WeChat and you can ask them questions and they'll help you. Very convenient. It's an amazing place to come with kids. Water park is insane there and my son had a blast. The hot spring was also an amazing experience. Though very cold to get in and out of the hot springs at -20C. There are other activities outside the resort which hotel concierge will help you arrange. They can also shuttle you to the nearby village for more authentic food if you don't want to eat inside the resort. Beaware that the pharmacy at the resort does not have any ibuprofen or paracetemol. Strongly advise you get WeChat. You can book pretty much all the activities through their WeChat mini app. Including ski coaches. There are rogue ski coaches coming up to you to get business so beware. We almost got on a shuttle with a rogue coach that were gonna take us elsewhere and weren't even letting adults come (it was for the kids) and a hotel staff came up and essentially stopped them and forced them to give back the deposit. Book your coaches early. They book out quick. Particularly snowboarding. We also booked an igloo making class for our son and he had an amazing time. Though it's all in Mandarin of course. They have half day and full day camps for kids so parents can drop off and chill for the day. The staff here can barely speak English so bring your AI translator with you. We had less of a problem since I can speak Chinese but my husband often got stuck and needed me or even my son to help navigate around. Make sure you go back to the counter after returning your ski gear at the end of your stay to get your deposit back. We had an amazing time and would consider coming back.」

「全体的に、私たちの滞在は素晴らしかった。言語の壁のために、最初は小さな問題を経験しました。パッケージには、毎日無料のスキーアクセスが含まれていると記載されていますが、当初は一度しか有効ではないことが通知されました。幸いなことに、これはすぐに解決され、私たちは正確に発表されたものを受け取りました。3-night滞在中の無料スキーアクセス、毎日の朝食と夕食、そして素晴らしい価値のあるラフティング体験。 本当に際立っていたのは、スタッフ(エミリー、サニー、アダ)の支援レベルでした。北京語でコミュニケーションをとるためにGoogle翻訳に大きく依存する人として、滞在中、彼らがどれほど忍耐強く、親切で、サポートしてくれたかに本当に感謝しました。彼らは私たちのあらゆるステップを手伝ってくれました。 強くお勧めします。」

「超暖心的一家酒店！服務真的無敵！無論去哪裡酒店都有管家安排接送服務，和管家説管家都能耐心解答👍上午漂流的時候手機沒拿穩掉河裡了，接送的司機叔比我還着急，由於遊客不能下水找，司機叔二話不説就説我來下，在這麼冷的水裡，真的有被東北人和酒店感動到。雖然沒找到很着急，返回後酒店管家2005努力與漂流景點聯繫，最後還是爭取到了再次派人下水尋找的機會，在酒店無微不至盡心盡力的作為真的感動！最後還在大家都不屑努力下，終於把手機找回來了，真的很感謝我的管家2005和忘了問名字的司機叔！你們的服務讓我終生難忘！在此謝謝啦」