My family and I had a fantastic stay at Hyatt Centric during its soft opening. The friendly staff, especially Ms. Kenzy from Guest Relations, made our experience truly memorable. Upon arrival, she promptly responded to my email, addressing all my concerns and ensuring a smooth trip. One notable advantage was my late flight departure at midnight. I requested a late check-out, and Ms. Kenzy went above and beyond to find a suitable option, allowing me to have a quick shower before my flight. Although I missed the opportunity to swim in the pool due to cold and foggy weather, I still enjoyed the ambiance. Throughout our stay, the staff consistently displayed friendly smiles and attentiveness. A must-visit during our stay was Muse Restaurant. The buffet in the morning was well-organized and offered a delightful variety of food, while the dinner menu showcased a delectable selection of dishes. I highly recommend Hyatt Centric for a comfortable and enjoyable stay. I hope to return soon!
The hotel was very clean. Everyone working there from porter to reception staff and room service manager and cleaners, they whet all very nice and kind and helpful. The hotel and rooms are super clean and cozy the cleaning man Hasan was so eager to serve and make us always comfortable. The location of the hotel is very good between mall of Egypt and mall of Arabia. The only thing made me give it 4 stars was the breakfast was very poor not variety of food and very little amount of food in the buffet. Also the smell of the frying oil in the restaurant where we had our breakfast was so unpleasant. The music in the morning was not a morning music but dancing and so loud.