Reception staff need improvement. Check in process was long, waiting for the girl to key in information took more than 15mins.
The reception young guy is always on telephone, once waited more than 15mins to ask some questions.
The location is good, walking distance to all the attractions. If took a bus from Madrid, be prepared to walk uphill, those with big luggage better to grap a taxi. Bus stop about few mins walk, but up and down hill.
Stayed here for a night. A very ”woody” hotel, everything was wood. Didn't know how to operate the air-conditioning and it kept producing heat. Too hot at night so we opened the windows to sleep since it was about 6 degrees outside. They had a jacuzzi bathtub but we didn't use it. Lobby was decorated nicely.
This hotel is an absolute delight. It is immaculate, beautifully decorated, and very well located. actually if you’re coming from the train station it’s very near the escalators that take you up about eight stories, saving you the stairs. that alone makes it perfect for me. It looks like it was just renovated, and had very good air conditioning. The breakfast buffet was excellent and well priced. And the staff are extremely pleasant and helpful. I highly recommend it!