「Fantastic stay, when we arrived there was a problem with our room but the issue was sorted straight away. The room was lovely. We had a fantastic view.
We had an executive room so had access to the lounge which as lovely, high tea in the after, drinks and hot food at teatime.」
「Всё понравилось в целом, большая кровать, номер среднего размера, окна открываются. Разве что чайник в номере неудобный и поднос для кружек, места мало, поднос хлипкий, поэтому легко обжечься. Пешком от отеля до центра довольно близко, минут 20 прогуляться, воспользовались этой возможностью.」
「I am a Marriot rewards member and have been for a number of years. Hotel is ideal location for what we wanted. Staff very welcoming and always were polite.
My only issue was that whilst booking I always request a room away from lift. I was given a room directly at lift. Further issues were hot water did not work, telephone light continually flashing all night and no drinking water or fridge was in room. I highlighted this to reception and was told they were unaware of any of these issues. The following morning I again spoke to reception and this time I am very pleased to say that the receptionist, Meghan, took ownership of this. She searched rooms available and was able to re-allocate me to another room with no issues. Rest of our 4 day stay went without a hitch due to excellent service from Meghan.
Last note, why is it less expensive to book through a 3rd party rather than direct with hotel?」
「The Embassy Hotel in Gateshead is a good value hotel and we had breakfast included. The breakfast was continental style with Instant porridge, a little watery, fruit, coffee and fruit juice. You could have a Pan Chocolat or a cereal bar instead. It filled a gap and saved having to spend more.
The room was good and we got a double bed and three quarter double. I slept very well and my wife liked the other bed too. The bathroom and shower worked well and you get shampoo and soap thrown in. TV is around 30 inches with Freeview type channels. There were two chairs on the room but only one bedside table. We used a chair for another one.
It would have been useful to have a fan in the room as the rooms seem quite warm, even with the window open. There is a themostate on the wall but it's not clear if it does anything. In winter there is an electric heater. There are bi sockets near the bed, so be aware of that fir charging. You can buy snacks at reception should you rush and there is a pub restaurant next door, which opens after 11 am. .
One good thing us that there gs plenty of free parking but it gets fuller in the evening, due to pub customers. We didn't have an issue and it's nice to find free parking as many hotels now charge for this.
Sleep was great, shower was great too basic over a bath but responded well to temperature changes. Towels soft bit scratchy.
We gave said three times and there are some good deals to be found it you need to be in the Newcastle Area. There is the Metro Centre about a mile down the road if you don't get breakfast with Ihea and McDonald's etc, so you won't starve.
The hotel itself is in a very good location just a minute off the A1 if you're heading further into Northumberland or down South towards London direction.
The staff are very helpful and we checked in without an issue. If you ordered, and received breakfast from another site, not Best Western, make sure you show them the invoice including breakfast. Next time I think I would go to ZUkea for breakfast as it's good to have but not worth paying extra for, unless you want a bacon bap.」
「We had a wonderful stay. The hotel was very clean, comfortable, and conveniently located. The staff were friendly, helpful, and polite, making our stay even more enjoyable.
The only area for improvement would be the breakfast. There could be a wider variety of choices, and the food could be replenished more quickly during busy periods.
Overall, we had a great experience and would happily stay here again.」
「I was terrified to use the communal toilet as a man was raving up and down the corridors at night. Despite 6 people complaining, he was not removed by police until early morning. Also, the cleaning staff were very loud at 08.30 Sunday morning disturbing my sleep further. It was a terrible stay
the room, corridors & reception were clean and tidy. The bathroom a little smell of damp and strange wall painting but very clean. I didn't use the shower as I wanted to leave ASAP.」
This was the second time we have stayed for 1 night whilst visiting Beamish. The first time we were in one of the bungalows but this time we were in the main restaurant building. Due to the age of the building, it was very very noisy. The windows are single glazed and when trucks drove by the bed vibrated! You could hear people in the room above and next to us. People walking by in the corridor talking at a normal volume was like they were in the room with us. Food in the restaurant was average. The evening meal was overcooked and dry. Breakfast was nice enough and plentiful. The temperature in the room was good. The shower was also good. Bed was comfy enough. Staff were nice and friendly. Nothing to write home about though. It was cheap enough for what we wanted. We won’t however stay here the next time we go to Beamish in case we are put in the noisy main building again.
The Hotels lovely , the room was comfortable and nicely decorated . Negatives were we had a squeaky bed frame and the you could hear the occupant’s above us walking back and forward back and forward all night. The room would benefit from a king size bed breakfast was great English breakfast was a bit sparse with only one sausage and bacon , but there was continental breakfast available , eggs Benedict were lovely and beautiful views of the garden from the conservatory