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「Complaint about the cleanliness of my room at B&B Hotel I would like to make a complaint regarding the cleanliness and housekeeping standards of my room at your B&B Hotel. After the room had supposedly been cleaned, I noticed that the bed linen had not been changed. There were still visible stains on the bed sheet, and I also found several hairs on the bed. This gave me the clear impression that the bedding had not been replaced before my stay, which is unacceptable and raises serious concerns about hygiene. From what I could see, the only cleaning that had been done was vacuuming the floor, cleaning the sink, and wiping the table. However, the most important part of preparing the room for a new guest – providing clean, freshly changed bed linen – was not done. I have attached photos showing the stains on the bed sheet and the hairs left on the bedding. These clearly demonstrate the poor standard of cleanliness in the room. I am very disappointed with this experience, as it does not meet the level of cleanliness and hygiene that guests should reasonably expect from a hotel. I would appreciate an explanation as to why the bed linen was not changed and would like this matter to be investigated and resolved appropriately. I look forward to your response.」

「Quite a wacky, quirky hotel- which we love! The main hotel is unique and fab, but the rooms are tired and outdated and could be cleaned to a higher standard. The tap water is not drinkable, so more drinking water also needs to be provided and accessible in double and twin rooms- one bottle for two people is not enough. When phoning reception to request two bottles of water, we were still only given one and the empty bottle we had was also weirdly and awkwardly requested and collected at our door first, before we were allowed more water, which was then bought separately and left outside the room? Just a little odd when they have to provide drinking water. A great location hotel though and we actually love the extravagant, crazy style of the main hotel and have been back 3 times and would stay again when in the area for work. You have to see it to believe it!」

「本当に素晴らしいロケーションで、錫に書かれているものだけをします!部屋は少し狭いですが、エンスイートのようにとても清潔で、本当に競争的な価格で、またここに滞在します。 しかし、5つ星の贅沢を探しているなら、これはおそらくあなたのためではありませんが、これは本当にお金に大きな価値があります。 IPI3BXの駐車場は非常に近かった」

「We have been doing our motorcycle training here in Ipswich so have stayed at the Novotel for two weekends now. The staff have been so friendly and accommodating - we’ve really enjoyed the stay. Having a bath in the room has also been a treat. The rooms are well maintained, clean and very comfortable. We’ve enjoyed the pool table and the bar. We’re looking forward to coming back again. The hotel is also very conveniently located.」

「房間一般般，就像國內快捷酒店，室內還算乾淨，但是早餐太差了，沒什麼好吃的，對面就是碼頭，沒啥人，這裏就是個鄉下，空空盪盪。」

「Excellent staff very professional. Very clean hotel and great amenities. Thoroughly recommend well worth a stay.」

「Very nice place. Very welcoming Good Value Room nice and spacious with smart to what more could you need. Also tea and coffee in room nice touch.」

「場所はとても良いです、部屋はマリーナを見ています、素敵な中華レストラン92ヌードルを含む階下にはたくさんのレストランがあります。無料駐車場」

「Wir waren für eine Nacht da nach der Fähre hin zur Ostküste. Dafür war es ok. A sich wie man es vom Premier In kennt: Staff ist sehr freundlich und die Lage auf dem Weg super. Leider war der Teil vom Gebäude wo die Zimmer sind im Gegensatz zur Lobby extrem warm. Wir hatten 26grad im Zimmer. Besonders gut köonnten wir dadurch nicht schlafen. Das Baby war sehr geschwitzt mitten in der Nacht. Netterweise waren als wir die Tür öffneten zwei Ventilatoren im Raum die bereits liefen- aber leider bringt dass ja nichts, da Ventilatoren ja nicht die Luft kühler machen an sich. Die nachts laufen zu lassen damit die bewegte Luft die Haut berührt führt gleichzeitig dazu dass es laut ist. Im Flur roch es sehr nach Küche und mit der Wärme zusammen war dass doch eine heftige unangenehme Kombi. Neben an ist in Pub, das wiederum ist ein Pluspunkt. . Wie gesagt - für eine Nacht - ja ok. Aber bitte klimatisieren Sie die Räume 🙏🏼」

「Friendly staff , really helpful ..very customer focused and wanted to ensure all my requests were taken care of well .」