「All staff were excellent always very helpful, facilities need refreshing hotel needs sprucing up, gym equipment tired and ripped Pool small.
Chairs in the bar area either dirty or broken, very busy hotel trying to be too many things to too many people. Tried to book Spa on Saturday or Sunday both full.
Breakfast basic to say the least.
It was a shame, as once again the staff made our stay.」
「Great hotel with clean rooms, friendly staff, and a pleasant atmosphere. However, I was unexpectedly charged £20 for parking despite my booking stating it was free. Reached out for a refund but received no response. A great stay overall.」
「We stayed for one night. Nice room comfy bed, brilliant breakfast. Pool and spa was nice - perfect steam room and sauna. Jacuzzi good. Poolside loungers good clean. No gowns as promised as washing machine out of order . Good showers and hairdryers etc」
「The room was quite cold, and the door lock wasn’t functioning properly. The shower didn’t meet expectations either. However, the location was excellent, and the customer service was decent. Overall, it wasn’t a very pleasant stay. Given that it was winter in December and with the cold outside, you’d expect a warm, inviting room. Unfortunately, it felt quite chilly. Additionally, the towels had a musty smell, which was disappointing.」