「Dear team at hotel grand sharan, i recently had the pleasure of staying at your property and overall, my experience was quite good. The hospitality, cleanliness, and comfort provided were commendable, which reflects the standard of a 4-star property. However, i would like to share a small suggestion to enhance the guest experience further. Some essential amenities such as a dental kit and a hair dryer were unavailable in the room. These are typically expected as part of the standard offerings at a 4-star property, and ensuring their availability would significantly improve guest satisfaction. Thank you for your warm hospitality, and i look forward to staying with you again.」
「They charged an extra half room fare for early check-in which was not required at all because at vaishno devi most of the people just come & have a shower and then leave for the darshan.」
「The room was good, the location is also so far so good but the food is not so good. I asked the order taker Tandoori roti is good or I should order Rice he said Roti will be good but roti was made up of refined flour and it was hard like a papad very difficult to chew. we have walked for around 28 Km to Vaishnavo mata darshan and we were expecting nice food as we were very hungry. They have spoiled our experience and staff is not so professional as property claims four star. Room amenities is ok. Overall I have spended 4500 Rs for this room but it's not worth it. I might get the same priced room in good 4 star chain hotels.」
「Your requirement they understand and provide you staff is very polite atmosphere is so positive. Once you have give chance surely you like that property」
「I had great experience in this hotel with my family. Room service and house keeping service is quick. Fast check in at front office, staff at front office is so nice and cooperative. Restaurants food is quite good .Here all the things are well managed and behavior of hotel staff is very polite.」
「Courteous staff, property maintenance is up to the mark. Best thing was the staff helped us with early check-in (basis availability) without even we asking for it. Free pick up and drop till banganga. Overall a must stay place for good experience」
ゲゲストHotel was clean and so comfortable, service was quick and great, food was awesome and tasty. Superb view of mountains from room. It’s a must visit hotel. Over and above the staff was so polite and helpful.
VVik SharmaGreat location and service - very attentive, responsive and supportive staff. The food was just about acceptable (ok-ish/so-so). But the overall experience wasn't that great as the hotel looks and feels very tired and run down. The furniture and ambiance were very shabby. Bed and bedding need to be replaced pronto (probably all over 20 years old, and it shows/smells!). The whole place needs a refurb and a facelift to meet Radisson standards. Until then, it's a 2 or 3-star hotel at best. Nothing even close to 4-star and 5-star is out to the question.
ゲゲストThe location is in between railay station and katra bus stand (200 meter from the main road; accessible through auto. The food was above average, timely delivery and quality was also decent. One opportunity area is, 50% items of menu were unavailable like tandur and chinese. The staff was polite and branded appliances are installed; though tv cable operator issue may interrupt the services.
ゲゲストLocation was good, but cleanliness is below average. Torn bed sheets, weathered furnitures. Washroom was clean. Water was provided on request. Tv didn’t work for two days. Staff was warm and courteous. Food was terrible. Got biryani which was like half made khichdi.