「Marco did an excellent job in explaining and welcoming us to the hotel. We were greeted with a red bean paste sweet shaped like the building of the hotel and a cup of hot tea. Marco took the time to explain to us the hotel was the place monks studied for over hundreds of years. It felt very novel to have spent a night in such a historical place.
My husband could not find his phone the next morning. We spent an hour tracing his steps in vain. We called our banks to cancel credit cards.
Another bank's wait time was supposed to be an hour. Reika from the front desk came to help us out. She searched everywhere in our hotel room. She also searched thoroughly in our car. Eventually she found the phone deep under the seat. The phone's do not disturb sign had been turned off the night before, so when we called it, it did not ring.
My husband was extremely elated to say the least.
Reika has really made our day!」